Universal Banker - Raleigh

Orion Financial; Memphis (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

Orion Financial in Memphis, TN seeks an energetic member services professional to assist members with financial needs and to support branch sales goals. You will greet members, interview loan applicants, and promote CU services while handling teller transactions and supporting marketing campaigns.

The role offers cross-training toward an Assistant Branch Manager track, with emphasis on service quality, accuracy, and sales growth across branches as needed.

Qualifications

• Three years experience in financial institution/lending and/or sales environment.
• Knowledge of Credit Union policies and procedures.
• Thorough knowledge of Credit Union products and services.
• High school graduate or equivalent; some college preferred.

Responsibilities

• Greet and welcome members with courteous, professional service and accurate transactions.
• Interview loan and new member applicants to collect loan information and uncover needs.
• Assist with branch marketing campaigns and sales promotions to increase sales volume.
• Seek opportunities to service members’ financial needs during interactions.
• Upsell CU products during account openings and loan applications.
• Assist management with tracking teller referrals for sales accuracy.
• Promote CU services such as IRAs, CDs, credit cards, and safe deposit boxes.
• Cross-train in the Assistant Branch Manager role.
• Assist in teller area with deposits, withdrawals, transfers, money orders, cashier’s checks and loan payments.
• All other duties as assigned.

Skills

Strong communication

Organization

Computer applications

Attention to detail

Multitask and meet deadlines

Education

High school diploma or equivalent

Job description

POSITION PURPOSE

To assist members with all financial needs. To provide excellent service to members while promoting CU product features and benefits to potential and current membership. To assist branch leader with reaching all sales goals set for the branch. To be a sales leader flexible to move among branches as needed.

Essential Functions And Basic Duties

• Greet and welcome members to the credit union in a courteous, professional and timely manner, providing prompt, excellent service and accurate member transactions.


• Interviews potential loan and new member applicants to collect and enter loan information and uncover any additional needs.


• Assist with ongoing marketing campaigns and sales promotions within the branch to increase sales volume.


• Seek additional opportunities to service each member financial during the member interaction.


• Up sell additional credit union products to members during account opening.


• Up sell additional credit union products to members during loan application process.


• Assist management with tracking of teller referrals for sales accuracy.


• Promote and explain other CU services such as IRAs, certificates of deposits, credit cards, ancillary products, and safe deposit boxes.


• Cross train in Assistant Branch Manager role.


• Assist in teller area as needed, processing member transactions including but not limited to deposits, withdrawals, transfers, money orders, cashiers’ checks and loan payments.


• All other duties as assigned.

Qualifications

EDUCATION/CERTIFICATION:

High school graduate or equivalent. Some college preferred.

REQUIRED KNOWLEDGE:

Knowledge of Credit Union policies and procedures. Thorough knowledge of Credit Union products and services.

REQUIRED EXPERIENCE:

Three years experience in financial institution/lending and/or sales environment.

Skills/Abilities

• Strong communication skills


• Organization skills


• Ability to operate related computer applications and related business equipment


• Strong attention to detail


• Ability to multitask & meet deadlines

WORKING CONDITIONS:

Typical office environment

Successful candidates must pass pre-employment credit checks, background checks, and drug screens.

Orion Financial is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin or any other federal or state protected class. We maintain a drug-free workplace and perform pre-employment substance abuse testing. If you are unable to complete this application due to a disability, contact us to ask for an accommodation or an alternative application process.