Universal Banker Operations Specialist Supervisor

Peoples Bank; Buckhannon (WV); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking community bank as a Universal Banker Operations Specialist Supervisor, where your leadership will guide a team in delivering exceptional customer service. This role is pivotal in managing daily operations, coaching tellers, and achieving branch goals. With a focus on collaboration and integrity, you will foster a positive work environment while ensuring compliance with operational standards. If you thrive in a fast-paced setting and are passionate about helping clients reach their financial goals, this opportunity offers a pathway to a fulfilling career in banking. Embrace the chance to make a difference in your community and grow your professional skills.

Qualifications

• High School Diploma or GED required; 1-2 years related experience preferred.
• Proficient in Microsoft Office and strong communication skills essential.

Responsibilities

• Manage daily operations of the branch teller line and supervise staff.
• Deliver superior customer service and meet sales referral goals.
• Coach and develop team members while ensuring compliance with policies.

Skills

Customer Service

Coaching

Communication Skills

Attention to Detail

Team Player

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Universal Banker Operations Specialist Supervisor

Regular Full Time 5.15 UBOS Buckhannon, Buckhannon, WV, US

3 days ago Requisition ID: 4373

Build Your Future Here:

Thinking of changing jobs or starting your career at a growing company with an award-winning culture? Join us on our journey to being the Best Community Bank in America. Our motto is Working Together. Building Success. and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals.

Peoples Bank is one of the largest 150 banks in the United States with 130 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have Specialty Finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities.

Our associates are each accountable for living the culture and values of the organization. This includes ensuring actions and behaviors create a positive and collaborative work environment, always acting with integrity and professionalism and providing extraordinary customer service.

Job Purpose:

This position is responsible for the management of the day-to-day operations of the branch teller area and the direct supervision of the Universal Banker I roles. Will serve a vital role in helping the branch obtain goals, by coaching and developing new and veteran tellers.

Job Duties:

• Lead by example.
• Manage the day-to-day operations of the branch teller line and supervise Universal Banker I roles, including scheduling, meeting referral goals, and overseeing operational standards.
• Prepare for audits based on Retail Standard Operating Procedures (RSOP) and ensure team compliance.
• Work with the manager to ensure successful audit outcomes.
• Conduct quarterly and annual reviews of direct reports.
• Coach, develop, and provide performance feedback to team members.
• Monitor performance and report to management.
• Assist Branch Manager with hiring staff.
• Deliver superior customer service with a friendly demeanor.
• Maintain confidentiality of customer business.
• Initiate conversations to uncover customer needs and meet established referral goals.
• Define and offer solutions to resolve problems.
• Maintain balancing and error records in line with policy.
• Process deposits and verify transactions.
• Follow operational standards regarding security and compliance.
• Complete required training for all bank and branch policies.
• Meet or exceed sales referrals as set by management.
• Perform special projects as assigned.

Education, Experience and Job Skills:

• High School Diploma or GED; one to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to work in a fast-paced environment with attention to detail.
• Trustworthy and confidential behavior is essential.
• Proficient in Microsoft Office software.
• Excellent verbal and written communication skills.
• Positive and professional attitude.
• Ability to coach co-workers.
• Client focused and a proven team player.
• Reliable transportation.
• Ability to travel for internal education and meetings.

Basic Qualifications:

• High School Diploma or GED; 1 month to two years related experience and/or training; or equivalent combination of education and experience.
• Reliable transportation.
• Ability to travel for internal education and meetings.

Equal Opportunity Employer M/F/Disabled/Vet;

If you are unable to complete this application due to a disability, contact [e-mail] for assistance.