Universal Banker (Oahu)- Territorial Savings

Bank of Hope; Kaneohe (HI); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Bank of Hope in Kaneohe, Hawaii, is seeking a Customer Service & Sales associate to provide a welcoming, professional experience for customers and resolve inquiries efficiently.

You will promote banking products to meet branch sales goals, educate customers on digital banking tools, and assist with teller duties with accuracy in a fast-paced environment.

Qualifications

• High school diploma required.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Ability to work in a fast-paced environment with multiple tasks.

Responsibilities

• Provide a welcoming, professional experience for all customers and resolve inquiries promptly.
• Promote banking products and services to achieve branch sales goals, including accounts, loans, and other financial solutions.
• Educate customers on digital banking options and self-service tools to enhance their banking experience.
• Perform teller transactions with accuracy and efficiency, including deposits, withdrawals, and transfers.
• Assist customers with account openings, updates, and closings, ensuring policy compliance.
• Collaborate with branch team members to ensure seamless service delivery and achievement of branch goals.

Skills

Written English

Verbal English

Communication skills

Organizational skills

Multitasking

Customer service

Education

High School Diploma

Job description

Customer Service & Sales

• Provide a welcoming and professional experience for all customers, assisting with inquiries and resolving issues promptly.
• Build relationships by understanding customer needs and recommending appropriate banking products and services.
• Promote bank products and services to achieve individual and branch sales goals, including accounts, loans, and other financial solutions.
• Educate customers on digital banking options and self-service tools to enhance their banking experience.
• Maintain knowledge of bank products, services, and promotions to provide accurate and helpful information.

Transaction Processing & Account Support

• Perform teller transactions, including deposits, withdrawals, transfers, and payments, with accuracy and efficiency.
• Assist customers with account openings, updates, and closings, ensuring compliance with bank policies and procedures.
• Identify opportunities to deepen customer relationships by cross-selling or upselling additional products and services.
• Monitor and maintain cash drawer accuracy while following established cash-handling procedures.

Operational Support & Compliance

• Ensure adherence to bank policies, procedures, and regulatory requirements, including security and fraud prevention protocols.
• Participate in operational tasks such as ATM balancing, night deposit processing, and maintaining branch supplies.
• Monitor and escalation any suspicious account activity or potential risks to management as needed.
• Maintain organized and accurate records to support branch audits and operational reviews.

Team Collaboration & Development

• Collaborate with branch team members to ensure seamless service delivery and achievement of branch goals.
• Assist with training and mentoring new team members as directed by management.
• Participate in branch meetings and training sessions to stay informed of updates and best practices.

Job Qualifications/Requirements

Education/Credentials

• Minimum Education Level: High School Diploma

Skills

• English: Written: Advanced Verbal: Fluent
• Required: Excellent verbal and written communication skills.
• Required: Strong organizational skills with a willingness to adapt to changes in a fast-paced environment.
• Required: Ability to manage multiple tasks, projects, and deadlines simultaneously.
• Required: Strong customer service skills with the ability to build and maintain relationships.

The salary range for this full-time position is $19.24 Hourly - $24.04 Hourly + bonus + benefits

Salary ranges are determined based on qualifications, level, and location

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.