Universal Banker -- Mount Prospect

Lakeside Bank; Mount Prospect (IL); On-site; USD 26,174 - 38,572; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short- and long-term disability insurance

Life insurance

Job summary

A community-focused bank in Mount Prospect is seeking a VP, Market Manager to oversee customer services and banking transactions. This role involves developing profitable relationships, promoting bank products, and maintaining the cash drawer. Candidates should have strong customer service skills, a high school diploma, and two years of retail bank experience. The compensation ranges from $19.00 to $28.00 per hour. This is an in-office position, with some Saturday availability required.

Qualifications

• Ability to recognize customers’ needs and suggest the best product/service.
• Self‑motivated individual with customer service and sales skills.
• Good oral communication required.

Responsibilities

• Provide superior service to customers and manage transactions.
• Promote bank products and develop customer relationships.
• Authorize transactions and maintain accurate records.

Skills

Customer service skills

Attention to detail

Communication skills

Sales skills

Math skills

Education

High school diploma or equivalent

Two or more years of retail bank experience

Job description

VP, Market Manager

Hours: Monday through Friday, 8:00 am – 5:00 pm (In office)

Must be available on Saturdays: 9:00 am – 1:00 pm

Summary

Responsible for providing superior service to our customers, handling their teller and banking transactions in an accurate, timely manner. Services customers’ financial needs in order to maintain and develop profitable customer relationships with the Branch/Bank. The UB role will provide assistance on the teller line by maintaining a cash drawer and servicing customers on an as needed basis.

Essential Duties and Responsibilities

• Exhibits strong working knowledge of all retail bank products and general banking terms to provide the customer with a clear and accurate explanation of account parameters as outlined in the Consumer Disclosure.
• Identifies customer needs, explains product features in terms of benefit to the customer and recommends the product or service which best meets the customer’s needs.
• Sells or participates in the selling of bank products and services following established guidelines and procedures; promotes additional business from existing customers, recording efforts on the CRM system.
• Understands branch’s retail goals, individual goals and achievements and scorecards.
• Develops ideas to promote new business and increase customer base.
• Attends occasional after‑hours events hosted by or sponsored by the Bank and community events the Bank has elected to participate in, to assist the Branch’s growth efforts and meet expected branch and personal scorecard metrics and goals.
• Researches and resolves routine account problems or errors; investigates files, documents, or reports on transactions to determine the problem and cause of action.
• Authorizes overdrafts, approves checks for cashing and processes transactions within established limits.
• Performs file maintenance for commercial and retail customers in accordance with branch operations procedures.
• Takes requests for check orders and debit cards and re‑orders.
• Accepts and performs wire transfers in accordance with bank operations policy and authority limits.
• Processes transactions as a drive‑up/walk‑up teller.
• Processes checking and savings transactions, cashes checks within the specified limits and policies, accepts loan payments; sells personal money orders, cashier’s checks; processes mail deposits, night depository deposits, ATM deposits and armored courier deposits as required.
• Counts, proves and packages currency according to established and accepted cash handling procedures (measurement through adjustments received from the Federal Reserve Bank and through observation from the Main Cash Vault).
• Accepts and verifies loose and rolled coin from customers; properly bags loose coin in appropriate dollar amounts for shipment to the Main Cash Vault and collects appropriate coin counting fee from customers.
• Balances cash drawer and accurately prepares teller blotter.
• Maintains cash drawer security at all times.
• Maintains supplies and balances the ATM.
• Provides courteous and efficient service.
• Follows bank and regulatory policies and procedures.
• Attendance is a requirement of the position.
• Performs other duties as assigned or required.

Job Specifications

All duties and responsibilities must be performed in compliance with applicable local, state, and federal regulatory guidelines. This position does NOT take residential loan applications. This position does NOT offer or negotiate terms of a residential mortgage loan for compensation or gain. This position may provide general explanation, information, or descriptions in response to consumer inquiries (such as explaining terminology or lending policies). As such, this position is NOT required to be registered with the National Mortgage Licensing System and Registry (NMLS) registration under the terms of the SAFE Act of 2008.

Supervisory Responsibilities

Reports directly to the Market Manager.

Qualifications

• Ability to recognize customers’ needs and suggest the best product/service.
• Attention to detail and accuracy in all transactions.
• Good oral communication.
• Ability to adapt and embrace policy and procedure changes.
• Self‑motivated individual with customer service and sales skills.
• Computer skills required.
• Strong math skills required.
• Ability to keep workstation neat, organized and fully stocked on a daily basis.
• Able to coach/mentor all tellers on effective referral skills through product definition (benefits and features).

Education and Experience

High school diploma or equivalent. Two or more years of retail bank experience, including sales and cash handling.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit and use hands to finger, handle or touch. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions

Work is performed in a typical office environment. Light and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

Benefit Information

Lakeside Bank offers a wide variety of benefit programs for employees. We offer three Blue Cross Blue Shield medical plans (two PPO & one HMO plan). Our PPO dental plans are offered through Principal. The Bank subsidizes a large percentage of the monthly premiums. Vision insurance is provided through Principal VSP with selectable coverage levels. We also provide Life/AD&D, short‑term disability, and long‑term disability insurance at no cost, as well as supplemental ancillary products such as supplemental life, accident, critical illness, hospital indemnity and pet insurance. Additional information on each plan can be provided upon request.

Salary Information

This is a non‑exempt, hourly position. Exact Universal Banker level (UB I, UB II, or UB III) compensation will be based upon background and level of experience. The compensation range is $19.00 – $28.00 per hour.

Disclaimer

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to be a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Lakeside Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.