Universal Banker

Collegiate Peaks Bank, Division of Glacier Bank; Colorado Springs (CO); On-site; USD 25,946 - 36,954; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid holidays

Job summary

A community bank in Colorado Springs is seeking a Universal Banker I to provide exceptional customer service and support branch operations. The role involves serving clients, processing transactions, and ensuring compliance with bank policies. Ideal candidates have a high school diploma and ideally six months of experience in banking. The starting salary is $22.83 per hour, with a comprehensive benefits package including health insurance and retirement plans.

Qualifications

• 6 months’ banking experience preferred.
• Ability to maintain high quality work under confidentiality.

Responsibilities

• Open and close accounts including Checking, Savings, and CD's.
• Process customer transactions like cashing checks and deposits.
• Assist customers with issues related to their accounts.

Skills

Customer service

Multi-tasking

Communication skills

Attention to detail

PC usage and Microsoft Office

Education

High school education or equivalent

Job description

Overview

The Universal Banker I plays a key role in delivering exceptional customer service and supporting branch operations. This position involves frequent customer interaction, including onboarding new clients, maintaining existing relationships, and assisting with a variety of banking transactions. Primary responsibilities include opening and closing personal and business accounts, issuing certificates of deposit, and ordering debit cards. The banker also provides accurate information and assistance regarding account details, ownership changes, and general inquiries, while performing entry-level account maintenance and supporting teller-related functions.

Teller duties involve accurately and efficiently processing customer transactions such as cashing checks, accepting deposits and withdrawals, and executing internal transfers. The banker ensures compliance with bank policies and procedures while maintaining a high level of customer satisfaction.

The compensation pay for this position is $22.83. All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

Duties and Responsibilities

• Opens and closes: Checking, Savings, CD’s, IRA’s, HSA’s, and Debit cards
• Resets Online Banking users
• Resolves issues and answers questions with customer accounts
• Provides basic problem-solving solutions
• Processes wire transfers, check orders, address & telephone changes
• Assists customers with temporary debit card increases, pin changes/resets, travel notification, fraud, compromised cards, disputes, and Instant Issue debit cards
• Supports the department by answering phones, distributing mail, scanning documents, and greeting/directing customers
• Performs Notary Functions
• Completes ongoing required regulatory training and Oncourse Training Courses within the assigned time frame
• Complies with all bank policies, applicable laws, and regulations
• Provides superior customer service while promoting bank products and services
• Processes deposits, loan payments and safe deposit box rental payments
• Examines checks for endorsement and negotiability
• Processes change orders
• Prepares cashier’s checks
• Processes and settles cash advances
• Processes foreign items
• Scans and balances teller capture transactions processed during the day
• Maintains approved cash drawer limits and balances their drawer at the end of their shift
• Promotes the High-Performance Growth (Haberfeld) Checking accounts and related promotions
• Keeps up to date with the latest security alerts, to protect the bank from losses
• Assists with dual control in vault balancing, mail deposits, day drop, and night drop processing
• Balances coin machine
• Redeems US Savings Bonds
• Sells prepaid Gift/Travel cards
• Maintains inventory logs for prepaid cards and assists with auditing them monthly
• Assists with incoming/outgoing shipments
• Follows opening/closing checklist
• Responds to telephone inquiries from customers
• Completes monthly teller certification under dual control
• Orders and submits foreign currency for customers
• Performs other related duties as assigned

Qualifications

• High school education or equivalent required
• Minimum of 6 months’ banking experience preferred

Knowledge, Skill, Ability

• Must be able to multi-task and prioritize job responsibilities
• Must understand and support the Bank’s philosophy regarding customer service
• Must have excellent written and oral communication skills
• Must be detail oriented
• Needs to work accurately and efficiently
• Must have a good working knowledge of PC usage and Microsoft Office (Word, Excel and Outlook)
• Ability to maintain high volume of quality work, while ensuring highest confidentiality

Work Environment & Physical Demands

Work indoors in a climate-controlled shared work area with moderate noise level. Must be able to routinely perform duties requiring sitting, repetitive hand use, talking, standing, walking, and lifting up to 50 pounds occasionally. May require climbing/descending stairs in an emergency. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific lifting abilities: medium work. Visual requirements include close visual acuity for data analysis, reading, and computer use.

What We Offer

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on geographic location. We offer a comprehensive benefits package including medical, dental, vision, and life insurance for employees and eligible dependents, with options such as health savings accounts, EAP, health rewards program, retirement savings plans (including 401(k) and profit sharing), disability benefits, education benefits, and discounts on banking products and services. PTO and paid holidays are provided, with accruals and eligibility depending on position and experience. Some locations may offer state holiday pay in addition to standard holidays. Visit our website for more details.

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No Recruiters or unsolicited agency referrals please.