Universal Banker - Midtown

Orion Federal Credit Union; Memphis (TN); On-site; USD 42,000 - 60,000; Full time

Job summary

Orion Federal Credit Union in Memphis, TN, seeks an energetic Member Service Specialist with a strong sales orientation to assist members with all financial needs. You will greet customers, process transactions, and promote CU products while supporting branch leadership to reach sales goals.

Responsibilities include interviewing loan applicants, cross-selling services, and participating in campaigns to increase branch sales. Some college is preferred, with three years in finance or sales helpful.

Qualifications

• High school graduate or equivalent; some college preferred.
• Three years experience in financial institution/lending and/or sales environment.
• Knowledge of Credit Union policies, products, and services.
• Strong communication and organizational abilities.

Responsibilities

• Greet and welcome members in a courteous, professional manner and handle transactions.
• Interview loan and new member applicants to collect information and uncover needs.
• Assist with marketing campaigns and branch sales promotions.
• Upsell CU products during account openings and loan applications.
• Assist management with teller referrals for sales accuracy.
• Promote other CU services (IRAs, CDs, credit cards, etc.).
• Cross-train in Assistant Branch Manager role.
• Assist in teller area with member transactions as needed.

Skills

Strong communication skills

Organization skills

Computer skills

Attention to detail

Multitasking

Education

High school diploma or equivalent

Job description

POSITION PURPOSE

To assist members with all financial needs. To provide excellent service to members while promoting CU product features and benefits to potential and current membership. To assist branch leader with reaching all sales goals set for the branch. To be a sales leader flexible to move among branches as needed.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Greet and welcome members to the credit union in a courteous, professional and timely manner, providing prompt, excellent service and accurate member transactions.
• Interviews potential loan and new member applicants to collect and enter loan information and uncover any additional needs.
• Assist with ongoing marketing campaigns and sales promotions within the branch to increase sales volume.
• Seek additional opportunities to service each member financial during the member interaction.
• Up sell additional credit union products to members during account opening.
• Up sell additional credit union products to members during loan application process.
• Assist management with tracking of teller referrals for sales accuracy.
• Promote and explain other CU services such as IRAs, certificates of deposits, credit cards, ancillary products, and safe deposit boxes.
• Cross train in Assistant Branch Manager role.
• Assist in teller area as needed, processing member transactions including but not limited to deposits, withdrawals, transfers, money orders, cashiers’ checks and loan payments.
• All other duties as assigned.

QUALIFICATIONS

EDUCATION/CERTIFICATION:

High school graduate or equivalent. Some college preferred.

REQUIRED KNOWLEDGE:

Knowledge of Credit Union policies and procedures. Thorough knowledge of Credit Union products and services.

REQUIRED EXPERIENCE:

Three years experience in financial institution/lending and/or sales environment.

SKILLS/ABILITIES:

• Strong communication skills
• Organization skills
• Ability to operate related computer applications and related business equipment
• Strong attention to detail
• Ability to multitask & meet deadlines

WORKING CONDITIONS:

Typical office environment