Universal Banker III - South Dallas

SouthState Bank; Dallas (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

SouthState Bank is seeking a Teller III in Dallas, TX, who will be responsible for managing customer transactions efficiently and accurately. This role involves strong communication, cash handling, and compliance with banking regulations. Ideal candidates will have prior banking experience and a commitment to excellent customer service.

Qualifications

• 2 years of experience in a teller role or equivalent.
• Previous banking experience preferred.
• Must understand banking regulations and policies.

Responsibilities

• Perform transactions for savings, checking, and loans.
• Ensure compliance with bank regulations.
• Assist and train new tellers as needed.

Skills

Cash handling

Sales

Customer service

Interpersonal skills

Computer skills

Education

High School diploma or equivalent

Job description

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

A Teller III has the responsibility to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serves customers quickly, accurately, efficiently, and confidentially according to South State Bank Service Standards.
• Knows and understands the products and services offered by the Bank. These include facts and features, benefits and advantages, rules and regulations, price structure and a simple definition of each service offered.
• Able to identify customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
• Presents a neat and professional personal appearance, in accordance with bank policy.
• Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
• Develop a strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service options.
• Perform the following teller duties:

Processes transactions for savings, checking, and loan accounts Maintains a neat and orderly work area May assist in guiding and training new tellers May allow customers access to safe deposit boxes Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures Sells certified checks within assigned limits Balances transactions daily May service/balance ATM May utilize the branch capture system Knows and follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow Knows and follows the branch's security and audit procedures and understands the function and operation of the security devices

TELLER III FUNCTIONS

• Minimum of 24 months experience or demonstrated expertise in the Teller II job function and demonstrates willingness and ability to perform the duties of the Teller III position
• Additional Responsibilities may include Vault Responsibilities or Back-Up Vault Responsibilities
• Other duties as assigned

Qualifications, Education, and Certification Requirements

• Education: High School diploma or equivalent

• Experience: Cash handling, sales, customer service. Previous banking experience preferred.
• Specific Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English

TRAINING REQUIREMENTS/CLASSES

• The SouthState Way New Team Member Orientation
• Teller Foundations
• All assigned Regulatory Compliance Training
• Acknowledgement of all policies through DocuSign as assigned
• Additional training may be required dependent upon experience

PHYSICAL DEMANDS

• Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers

WORK ENVIRONMENT

This position is most likely in an open lobby area with an individual workstation. The position is located inside a cooled and heated facility with ability to go to a break room or rest room during breaks.

TRAVEL

Travel may be required to come to meetings and training as needed.

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