Universal Banker II - Denton North, Texas

SouthState Bank; Denton (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

The Universal Banker at SouthState Bank in Denton, TX serves as a full-service branch contact, combining teller responsibilities with financial services to grow customer relationships. You will handle transactions, open deposits, and refer appropriate products to meet customer needs.

We value accuracy, regulatory knowledge, and a friendly, professional demeanor. Travel is not required; training includes SouthState programs and compliance, with opportunities to advance as you support community

Qualifications

• Cash handling, sales, and customer service experience.
• Good interpersonal and computer skills; able to read, write, and understand English.

Responsibilities

• Serve customers quickly, accurately, and confidentially according to service standards.
• Open new deposit accounts and handle maintenance functions within limits.
• Explain policies and procedures and resolve customer problems with courtesy.
• Balance transactions daily and maintain security procedures.

Skills

Cash handling

Customer service

Sales experience

Interpersonal skills

English proficiency

Computer skills

Education

High School diploma or equivalent

Job description

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

Summary / Objectives

The Universal Banker serves as a full-service, single point of contact in the branch for SouthState customers’ financial requirements. The position operates in the dual capacity of a Teller and FSR providing exceptional customer service in both transactional and account management. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Teller Duties

• Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.
• Knows and understands the products and services offered by the Bank, including facts, features, benefits, regulations, price structure, and simple definitions.
• Able to identify customer needs and expectations by listening for clues and seizing opportunities to expand customer relationships by making referrals.
• Presents a neat and professional personal appearance in accordance with bank policy.
• Ensures compliance with all banking regulations, including Regulation CC and the Bank Secrecy Act.
• Develops a strong understanding of customer‑facing technology with the ability to discuss and enroll customers in self‑service options.
• Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.
• Sells certified checks.
• Balances transactions daily.
• May service/balance ATM.
• May utilize the branch capture system.
• Makes safe deposit box access available to customers.
• Maintains a neat and orderly work area.
• Assists in guiding and training new tellers.
• Knows and follows the branch’s security and audit procedures and understands the operation of security devices.
• Knows and follows the branch’s policies and procedures for completing transactions, minimizing operational errors, and maintaining a proper workflow.

FSR Duties

• Opens new deposit accounts and understands deposited products and financial services offered by the bank. Also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
• Explains policies and procedures as necessary, keeping in mind most customers’ unfamiliarity with them.
• Resolves customer problems and complaints with courtesy and discretion and directs customers with difficult problems to other sources for assistance, viewing problems as opportunities to satisfy the customer and promote additional services.
• Is knowledgeable of financial services offered by the bank.
• Shows sincere appreciation for each customer’s time and business, giving a business card if not already given.
• Assures that branch records, reports and other correspondence resulting from customer development attempts are correct, timely and properly distributed.
• Knows and follows the branch’s security and audit procedures and understands the operation of security devices.

Universal Banker Functions

• 18 months of teller or cash handling experience and 6 months of customer relationship building or sales experience.
• Demonstrated expertise in the Teller II and basic FSR job functions.
• Additional responsibilities may include Vault Responsibilities or Back‑Up Vault Responsibilities.
• Has increased approval limits in approving teller transactions and signing off on checks.
• Other duties as assigned.

Qualifications, Education, and Certification Requirements

• Education: High School diploma or equivalent.
• Experience: Cash handling, sales, customer service. Previous banking experience preferred.
• Specific knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English.

Training Requirements/Classes

• The SouthState Way New Team Member Orientation.
• Teller Foundations.
• Banker Foundations.
• All assigned Regulatory Compliance Training.
• Acknowledgement of all policies through DocuSign as assigned.
• Additional training may be required depending upon experience.

Physical Demands

• Must be able to lift up to 50 pounds, stand and/or sit for long periods, effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

Work Environment

This position is most likely in an open lobby area with an individual workstation. The position is located inside a cooled and heated facility with ability to go to a break room or restroom during breaks.

Travel

Travel may be required.

Work Location

400 N. Carroll Blvd. Denton, Texas 76201

Equal Opportunity Employer, including disabled/veterans.