Universal Banker I

SouthState Bank; Jefferson (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

A community-focused financial institution in Jefferson, Georgia, seeks a Universal Banker to provide exceptional customer service as a point of contact for financial needs. The role combines teller duties and financial service responsibilities. Ideal candidates will have experience in cash handling, customer service, and sales, along with a high school diploma. The position offers opportunities to build customer relationships while contributing to the bank's financial growth.

Qualifications

• One year of teller or cash handling experience.
• Six months of customer relationship building or sales experience.
• Experience in cash handling and customer service preferred.

Responsibilities

• Serve customers quickly and efficiently according to service standards.
• Open new deposit accounts and explain financial services offered.
• Resolve customer issues with courtesy and discretion.

Skills

Cash handling

Customer service

Sales experience

Interpersonal skills

Computer skills

Education

High School diploma or equivalent

Job description

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

Summary/Objectives

The Universal Banker serves as a full service, single point of contact in the branch for SouthState customers’ financial needs. The position operates in the dual capacity of a Teller and FSR providing exceptional customer service in both transactional and account management. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Teller Duties

• Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.
• Knows and understands the products and services offered by the Bank, including facts, features, benefits, advantages, rules and regulations, price structure, and a simple definition of each service offered.
• Identifies customer needs and expectations by listening for clues, and seeks the opportunity to expand customer relationships by making referrals.
• Presents a neat and professional personal appearance, in accordance with bank policy.
• Knows and ensures compliance with all banking regulations, including Regulation CC and Bank Secrecy Act.
• Develops a strong understanding of customer-facing technology and can discuss and enroll customers in self-service options.
• Processes transactions for savings, checking, and loan accounts.
• Maintains a neat and orderly work area.
• Assists in guiding and training new tellers.
• Allows customers access to safe deposit boxes.
• Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.
• Sells certified checks.
• Balances transactions daily.
• Services/balances ATM.
• Utilizes the branch capture system.
• Follows policies and procedures to complete transactions, minimize operational errors, and maintain proper workflow.
• Follows the branch’s security and audit procedures and understands the function and operation of security devices.

FSR Duties

• Opens new deposit accounts and understands the products and financial services offered by the bank; also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
• Explains policies and procedures as necessary, keeping in mind most customers’ unfamiliarity with them.
• Resolves customer problems and complaints with courtesy and discretion, and directs customers with difficult problems to other sources for assistance; considers problems and complaints as opportunities to satisfy the customer and promote additional services.
• Is knowledgeable of financial services offered by the bank.
• Shows sincere appreciation for each customer’s time and business; gives business card if not already given.
• Follows the branch’s security and audit procedures and understands the function and operation of security devices.
• Assures that branch records, reports, and other correspondence resulting from customer development attempts are correct, timely, and properly distributed.

Universal Banker Functions

• One year of teller or cash handling experience and six months customer relationship building or sales experience.
• Demonstrated expertise in the Teller II and basic FSR job functions.
• Additional responsibilities may include Vault Responsibilities or Back‑Up Vault Responsibilities.
• Other duties as assigned.

Qualifications, Education, and Certification Requirements

• Education: High School diploma or equivalent.
• Experience: Cash handling, sales, customer service. Previous banking experience preferred.
• Specific knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English.

Training Requirements/Classes

• The SouthState Way New Team Member Orientation.
• Teller Foundations.
• Banker Foundations.
• All assigned Regulatory Compliance Training.
• Acknowledgement of all policies through DocuSign as assigned.
• Additional training may be required dependent upon experience.

PHYSICAL DEMANDS

• Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

WORK ENVIRONMENT

This position is most likely in an open lobby area with an individual workstation. The position is located inside a cooled and heated facility with ability to go to a break room or rest room during breaks.

TRAVEL

Travel may be required to come to meetings or training as needed.

Work Location: 71 Memorial Drive Jefferson, Georgia 30549

Equal Opportunity Employer, including disabled/veterans.