Universal Banker II - Allentown

Firstrust Bank; Cetronia (PA); On-site; USD 42,000 - 56,000; Full time

Job summary

Firstrust Bank in Cetronia, PA is seeking a personable Universal Banker to be the face of the branch, delivering world‑class service and building lasting relationships with customers. You will process transactions, handle cash, and support daily branch operations with accuracy and integrity.

This on-site role emphasizes consultative sales, cross‑selling Firstrust products, and educating customers on financial solutions.

Qualifications

• Two years of face-to-face customer service experience, preferably in banking or retail.
• High School diploma or equivalent; finance knowledge is a plus.
• Ability to navigate multiple software applications and cash handling experience.
• NMLS or Notary certification is a plus.

Responsibilities

• Greet customers and provide world‑class service as the branch face.
• Process deposits, withdrawals, loan payments and account inquiries accurately.
• Cross-sell Firstrust products and educate customers on solutions.
• Maintain cash handling accuracy and adhere to banking regulations.
• Support branch leadership and participate in audits and daily operations.

Skills

Customer service

Sales

Cash handling

Banking software

CRM system

Education

High School diploma

NMLS knowledge

Tools

CRM system

Banking software

Job description

*On-Site Position*

Join our team as a Universal Banker and unlock endless opportunities for personal and professional growth.

As a Universal Banker, you will be the face of our bank, delivering world-class service and building lasting relationships with our valued customers. The primary function of this role is to be the single point of contact for walk-in customers, fulfilling sales, service and referral needs for a seamless customer experience. Provide service to customers in a timely and professional manner, to expand the customer base through consultative sales techniques, and to perform all the tasks associated with the direct handling of funds received or paid to customers in their day-to-day banking transactions. Duties will include operating a Universal Banker terminal; cross-selling Bank products; processing customer and Bank transactions; handling large sums of cash and maintaining assigned limits; cash settlement; additional responsibilities in support of branch leadership and goals as well as other related functions.

At our bank, we take pride in developing our employees and providing them with the tools and support they need to succeed. If you have a passion for helping others, a knack for numbers, and a drive to excel, we want you on our team!

JOB DUTIES AND RESPONSIBILITIES:

• Greet customers with a warm and friendly smile, creating a welcoming atmosphere that reflects our commitment to exceptional service specifically embracing and demonstrating MAGIC of customer service strategies.
• Provide service to customers in a timely and professional manner, to expand the customer base through consultative sales techniques, and to perform all the tasks associated with the direct handling of funds received or paid to customers in their day-to-day banking transactions.
• Process transactions efficiently and accurately such as deposits, withdrawals, loan payments, and account inquiries, ensuring accuracy and compliance with banking regulations.
• Handling large sums of cash and maintaining assigned limits; cash settlement; supervisory responsibilities in support of branch leadership and goals.
• Educate customers on our wide range of banking products and services, helping them make informed decisions that meet their financial needs and sales goals.
• Build strong relationships with customers, taking the time to understand their unique financial situations and offering personalized solutions including opening deposit products and selling consumer credit products with an NMLS License.
• Identify opportunities to cross-sell bank products and services, maximizing customer satisfaction and contributing to the bank's growth.
• Stay up to date with industry trends and product knowledge, attending training sessions and workshops to enhance your skills and expertise.
• Collaborate with team members and other departments to ensure seamless integration of services and provide exceptional customer experiences.
• May be asked to attend quarterly Job Family meetings in corporate headquarters.
• Adhere to banking regulations and compliance standards, maintaining the highest level of integrity and confidentiality in all transactions.
• Embrace a culture of continuous improvement, actively seeking feedback and implementing strategies to enhance operational efficiency and customer satisfaction. Continuously looks for ways to contribute to the overall team performance.
• Proactively resolves all customer issues. Will work with a sense of urgency to meet and exceed customers' needs and expectations, while taking ownership and accountability of customer issues and complaints.
• Responsible for sales goals to expand the customer base through consultative sales techniques. Will build relationships and sell consumer credit products with an NMLS license with a strong understanding of basic features and benefits of all Firstrust products and services.
• Reports on teller differences daily.
• Will assist Universal Supervisor, verify cash shipments, conduct teller, vault and ATM audits as needed.
• Will comply with all opening and closing procedures.

OTHER JOB DUTIES AND RESPONSIBILITIES:

• Demonstrate behaviors consistent with and holds others accountable for behaviors consistent with our Mission/Values.
• Assists in the development of new business for Firstrust. Is alert to expressed customer/prospect needs to suggest appropriate services. Directs customers to appropriate person to establish business relationships.
• Demonstrates teamwork through flexibility and maintains effective communication with others in the Branch.
• Performs other responsibilities as requested by branch management.

PHYSICAL AND SENSORY REQUIREMENTS:

• Prolonged periods sitting at a desk and working on a computer.
• Candidate must have the ability to learn and sell bank products and services.
• Must have the ability to function in a financial institution/branch environment and utilize standard office equipment.
• The ideal candidate must be outgoing and proactive with strong listening and verbal communications skills.
• Some physical requirements include but are not limited to lifting heavy coin trays and standing or sitting for prolonged periods of time while working on a computer.
• Willingness to travel locally to attend training or support bank staffing needs.

POTENITAL ON-THE-JOB-RISKS:

• None identified.

EDUCATION, TRAINING AND EXPERIENCE:

• High School diploma or equivalent. Additional education in finance or related field a plus.
• Minimum of two years of face-to-face customer service experience, preferably in a banking or retail environment with cash handling experience.
• PC Literacy. Experience with Sales force or comparable Customer Relationship Management system a plus.
• Ability to navigate multiple software applications.
• NMLS or Notary a plus.
• Proficient in using banking software and technology, with a high level of accuracy in cash handling and transaction processing preferred.
• Knowledge of banking regulations and compliance standards preferred.
• Knowledgeable of Bank products such as Mortgages, Auto Loans, Home Equity
• Strong interpersonal and communication skills, with the ability to build rapport and establish trust with customers.
• Detail-oriented with excellent organizational and multitasking abilities.
• Excellent judgment, decision, and problem-solving skills.
• Ability to maintain confidentiality, use tact and diplomacy.
• Ability to adapt to changing priorities and work effectively in a fast-paced environment.
• Positive attitude, with a genuine passion for helping others and providing exceptional customer service.
• Commitment to personal and professional growth, with a desire to learn and develop new skills.
• Professional demeanor and appearance, reflecting our bank's commitment to excellence.

Firstrust Bank provides equal employment opportunity without regard to race, color, creed, sex (including pregnancy), age, gender, (including gender nonconformity and status as a transgender or transsexual individual), physical or mental disability, religion, national origin, genetics, marital status, veteran's status, ancestry, citizenship, sexual orientation, or other characteristics protected by applicable law. This policy applies to all areas of employment, including, without limitation, recruitment, hiring, training and development, promotion, transfer, termination, compensation, benefits, and all other conditions and privileges of employment in accordance with applicable federal, state and local laws.

Firstrust Bank is an Equal Opportunity Employer.

If you have a disability and need an accommodation to complete the application process, please email Firstrust Bank Human Resources Department [e-mail]. Include your full name, best way to reach you, and the accommodation needed to assist with the application process.

Firstrust provides reasonable accommodations so that disabled individuals may participate in the application and selection process. Please state your reasonable accommodation request for assistance in your message.

Only reasonable accommodation requests related to applying for a specific position within Firstrust will be reviewed at the email address and phone number supplied.

Please advise Firstrust of any accommodation you require to express an interest in a specific opening by emailing or calling: [e-mail] or 215-728-8265.