Universal Banker II

Nicolet National Bank; Town of Colby (WI); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

PTO

Paid holidays

Job summary

Nicolet National Bank in Wisconsin seeks a Universal Banker II to drive new customers and grow existing relationships as a trusted frontline advisor reflecting Nicolet's culture.

You will perform teller operations, digital support, and needs-based referrals while opening and servicing consumer deposit accounts, ensuring compliant onboarding and security.

Qualifications

• High school diploma or equivalent.
• 1–2 years of banking, customer service, or cash-handling experience.
• Prior experience opening consumer deposit accounts preferred.
• Exposure to branch sales, referrals, and basic financial concepts strongly preferred.
• Customer service excellence with strong communication and interpersonal skills.
• Knowledge of deposit products, digital tools, branch operations, and onboarding processes.
• Ability to conduct needs-based conversations and make confident product referrals.
• Accuracy and attention to detail in account opening and cash-handling environments.
• Strong organizational and problem-solving skills; ability to prioritize in a dynamic environment.
• Proficiency with banking systems, digital platforms, and Microsoft Office.

Responsibilities

• Deliver welcoming, professional service across in-person, phone, and digital channels.
• Conduct meaningful, needs-based conversations to understand customer goals and recommend solutions.
• Provide accurate assistance for servicing requests with timely follow-up to ensure satisfaction.
• Accurately process deposits, withdrawals, loan payments, transfers, and other transactions.
• Balance cash drawer and assist with vault, ATM, night depository, and dual-control responsibilities.
• Open and service consumer deposit accounts and maintain documentation with onboarding compliance.
• Identify financial needs and refer customers to Nicolet products and services.
• Refer customers to lending specialists and other partners as needed.
• Resolve account issues and escalate complex matters appropriately.
• Follow policy and regulatory standards; maintain audit-ready records.
• Participate in team huddles and community engagement while supporting branch goals.

Skills

Customer service

Banking knowledge

Cash handling

Communication skills

Attention to detail

Education

High school diploma or equivalent

Tools

Banking systems

Digital platforms

Microsoft Office

Job description

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, Iowa, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.

The Universal Banker II will play a key role in driving new customers and business while expanding existing relationships for Nicolet and your branch, serving as a trusted frontline advisor who reflects Nicolet's culture, values, and commitment to an exceptional customer experience.

You perform all responsibilities of a Universal Banker I-including teller operations, digital support, and needsbased referrals-with the added capability of opening and servicing consumer deposit accounts. You engage customers in deeper financial conversations, recommend appropriate Nicolet solutions, and ensure accurate, compliant accountopening experiences. You also play an important role in identifying and referring credit opportunities, connecting customers with Personal Bankers or lending specialists.

You help support branch performance through strong customer engagement, proactive referrals, accurate operations, and adherence to regulatory and compliance standards.

As a Universal Banker II, you will:

Customer Experience & Relationship Building:

• Deliver welcoming, professional service across inperson, phone, and digital channels.
• Conduct meaningful, needsbased conversations to understand customer goals and recommend solutions.
• Provide accurate assistance for servicing requests with timely followup to ensure satisfaction.

Teller Operations & Cash Management:

• Accurately process deposits, withdrawals, loan payments, transfers, cashier's checks, and other transactions.
• Balance cash drawer; assist with vault, ATM, night depository, and dualcontrol responsibilities.
• Identify suspicious or fraudulent behavior and escalated appropriately.

Deposit Account Opening & Servicing - Primary Differentiator:

• Open and service consumer deposit accounts (checking, savings, money market, CDs).
• Complete account maintenance, customer information updates, and documentation reviews accurately.
• Ensure compliance with onboarding, KYC, CIP, identity verification, and policy requirements.
• Educate customers on account features, benefits, and digital access tools.

Sales, Referrals & Financial Guidance:

• Identify financial needs and recommend appropriate Nicolet products and services.
• Meet referral, service, and activity expectations aligned with branch goals.
• Refer customers to partners for consumer loans, home equity loans/lines, credit cards, business banking, and investment/wealth services.
• Maintain disciplined outreach, followups, and pipeline management.
• Contribute to the achievement of business objectives by conducting internal and external sales calls and other business development activities.

Problem Resolution & Service Recovery:

• Resolve account issues, transaction discrepancies, fee inquiries, and debitcard concerns with professionalism.
• Use sound judgment to escalated complex issues to Personal Bankers or leadership.

Operational Excellence, Risk & Compliance:

• Follow Nicolet policy and applicable regulations (BSA/AML, KYC, OFAC, Reg CC, Reg E, privacy, and security).
• Maintain accurate records, documentation, and auditready practices.
• Adhere to branch operations procedures and riskmitigation standards.

Team Collaboration & Community Engagement:

• Participate in team huddles; share observations and support branch goals.
• Represent Nicolet in community involvement and customerengagement activities.
• Provide informal support to Universal Banker I colleagues, helping build skill and confidence.

General:

• Uphold Nicolet's philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.
• Understand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification, including a commitment to Nicolet's policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
• Performs all other duties as assigned.

Qualifications:

• High school diploma or equivalent required.
• 1-2 years of banking, customer service, or cashhandling experience required.
• Prior experience opening consumer deposit accounts preferred.
• Exposure to branch sales, referrals, and basic financialservices concepts strongly preferred.
• Customerservice excellence with strong communication and interpersonal skills.
• Knowledge of deposit products, digital tools, branch operations, and onboarding processes.
• Ability to conduct needsbased conversations and make confident product referrals.
• Accuracy and attention to detail in account opening and cashhandling environments.
• Strong organizational and problemsolving skills; ability to prioritize in a dynamic environment.
• Proficiency with banking systems, digital platforms, and Microsoft Office.

Benefits:

• Medical, Dental, Vision, & Life Insurance
• 401(k) with a company match
• PTO & 11 1/2 Paid Holidays

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.

Equal Opportunity Employer/Veterans/Disabled