Universal Banker II

United Community; Rosemary Beach (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

United Community in Florida seeks a highly skilled Universal Banker II to deliver exceptional customer experiences and drive financial wellness through needs-based conversations. You will handle routine transactions, promote banking products, and assist with loan packages while maintaining regulatory compliance.

The role emphasizes cross-selling, technology-driven customer education, and building lasting relationships with clients and prospects in a full-time, on-site capacity.

Qualifications

• NMLS license required.
• Over 1 year of banking and cash handling experience.
• Over 1 year of lending experience is preferred.
• Demonstrated analytical accuracy and problem-solving abilities.
• Strong verbal and written interpersonal communication skills.
• Ability to identify and provide solutions to meet customer needs.

Responsibilities

• Drive proactive needs-based sales conversations through interactions, including service to sales, teller interactions and appointment setting.
• Maintain a comprehensive understanding of retail banking products and services.
• Identify opportunities to enhance existing customer relationships and cultivate new ones by understanding customers' needs.
• Assist customers with loan products, ensuring packages are complete to minimize exceptions.
• Identify opportunities and make referrals to cross-sell banking products and services across bank areas.
• Educate customers on managing transactions using technology and available tools.
• Apply product and service knowledge to solve customer problems.
• Process deposits, withdrawals, and other routine transactions accurately and confidentially.
• Ensure adherence to banking regulations and internal policies.

Skills

NMLS License

Banking experience

Lending experience

Analytical skills

Communication skills

Customer needs solution

Education

Notary Public Certification

Job description

United Community is seeking a highly skilled Universal Banker II. As a Universal Banker, you will have the opportunity to deliver excellent experiences to customers and prospects. In addition to assisting with everyday transactions, you will support customers with their financial wellness by having needs-based conversations, identifying appropriate solutions.

What You'll Do

• NMLS License required


• Drive proactive needs-based sales conversations through interactions, including service to sales, teller interactions and appointment setting


• Maintain a comprehensive understanding of retail banking products and services


• Identify opportunities to enhance existing customer relationships and cultivate new ones by thoroughly understanding and addressing customers' needs, while considering their unique perspectives and priorities


• Assist customers financially by delivering loan products, while ensuring packages are correct and complete to minimize exceptions


• Identify opportunities and make referrals cross-sell banking products and services, to other areas of the bank


• Educate customers on options for managing transactions using technology and all other tools and resources available


• Apply product and service knowledge to effectively solve customer problems


• Process deposits, withdrawals, and other routine transactions with accuracy and confidentiality


• Ensure adherence to banking regulations and internal policies

Requirements For Success

• 1+ years of previous banking and cash handling


• 1+ years of lending experience


• NMLS License required


• Demonstrated analytical, accuracy, and problem-solving skills


• Strong verbal and written interpersonal communication skills


• Ability to uncover and provide solutions to meet customer needs

Preferred Skills/Experience

• Current Notary Public Certification preferred

Conditions of Employment

• Must be able to pass a criminal background & credit check


• This is a full-time, non-remote position

FLSA Status

• Non-Exempt

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the