Universal Banker II

United Community; Orlando (FL); On-site; USD 34,000 - 49,000; Full time

Job summary

United Community is seeking a skilled Universal Banker II in Orlando, FL to deliver excellent customer experiences and support financial wellness through needs-based conversations.

The role involves handling deposits and withdrawals, cross-selling banking products, and assisting customers with loans while ensuring accuracy and compliance with regulations. A background in banking and an active NMLS license are essential for success.

Qualifications

• NMLS license required.
• At least 1 year of banking and cash handling.
• At least 1 year of lending experience.
• Strong analytical, accuracy and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to uncover and provide solutions to customer needs.

Responsibilities

• Drive proactive needs-based sales conversations through various interactions.
• Deliver loan products with accurate packaging and minimize exceptions.
• Maintain comprehensive knowledge of retail banking products and services.
• Identify opportunities to enhance existing relationships and cultivate new ones.
• Educate customers on using technology and banking tools.

Skills

NMLS License

Banking experience

Lending experience

Analytical skills

Interpersonal communication

Customer needs analysis

Job description

Overview

United Community is seeking a highly skilled Universal Banker II. As a Universal Banker, you will have the opportunity to deliver excellent experiences to customers and prospects. In addition to assisting with everyday transactions, you will support customers with their financial wellness by having needs‑based conversations, identifying appropriate solutions.

What You’ll Do

• NMLS License required
• Drive proactive needs‑based sales conversations through interactions, including service to sales, teller interactions and appointment setting
• Maintain a comprehensive understanding of retail banking products and services
• Identify opportunities to enhance existing customer relationships and cultivate new ones by thoroughly understanding and addressing customers’ needs, while considering their unique perspectives and priorities
• Assist customers financially by delivering loan products, while ensuring packages are correct and complete to minimize exceptions
• Identify opportunities and make referrals cross‑sell banking products and services, to other areas of the bank
• Educate customers on options for managing transactions using technology and all other tools and resources available
• Apply product and service knowledge to effectively solve customer problems
• Process deposits, withdrawals, and other routine transactions with accuracy and confidentiality
• Ensure adherence to banking regulations and internal policies

Requirements For Success

• 1+ years of previous banking and cash handling
• 1+ years of lending experience
• NMLS License required
• Demonstrated analytical, accuracy, and problem‑solving skills
• Strong verbal and written interpersonal communication skills
• Ability to uncover and provide solutions to meet customer needs

Preferred Skills/Experience

• Current Notary Public Certification preferred

Conditions of Employment

• Must be able to pass a criminal background & credit check
• This is a full-time, non-remote position

FLSA Status

• Non‑Exempt

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay Range

USD $34,102.00 - USD $49,382.00 /Yr.