Universal Banker II

Peapack-Gladstone Bank; Bridgewater, Middletown (MA, NJ, CT); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated client service representative to enhance customer interactions and manage relationships effectively. This role focuses on delivering exceptional service, identifying growth opportunities, and ensuring compliance with banking regulations. The ideal candidate will possess strong communication and relationship-building skills, along with a commitment to exceeding client expectations. Join a dynamic team that values integrity and adaptability, and contribute to a culture of excellence while enjoying competitive benefits and a supportive work environment.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

PTO

401k Match

Qualifications

• Strong communication skills and customer service experience preferred.
• Ability to recognize sales and deposit growth opportunities.

Responsibilities

• Deliver exceptional service and manage client experiences effectively.
• Develop and manage consumer and business account relationships.

Skills

Communication Skills

Customer Service

Relationship Building

Critical Thinking

Education

High School diploma or GED

Job description

Position Overview

Responsible for providing exceptional service to all existing and potential clients. Will manage the full client experience efficiently by identifying cross-sell opportunities, making referrals to partnering business lines, executing service requests and transactions. Assume management responsibilities within approved limits in the absence of the Retail Private Banker and Retail Client Experience Manager. Candidates for this role must have strong communication skills, be enthusiastic, technologically savvy, able to recognize sales and deposit growth opportunities and be willing to exceed our clients and prospects expectations in every interaction. They must adopt and live our core principles and display actions reflecting 'Clients First' and 'One Team' principles daily.

Responsibilities

1. Deliver Service: Learn to deliver service to clients in the manner they want to be treated while demonstrating all required service protocols and best practices. Effectively learn the most current branch technology and encourage clients to use it. Educate clients on the ease of usage.
2. Develop Relationships: Develop, expand, and manage consumer and business account relationships, focusing on meeting client needs for financial products. Identify clients with additional profit potential and develop action plans to expand these relationships. Participate in ongoing training and sales meetings. Understand partner roles and all products and services offered to uncover expressed and unexpressed client needs.
3. Open and Process Accounts: Proficiently open all products offered such as checking, money market, CDs, IRAs, Netteller, Debit Cards, and complete credit card and loan applications. Process transactions like deposits, withdrawals, transfers, loan payments, IRAs, CDs, and account maintenance. Provide supervisory overrides and review transactions in the absence of managers. Assist with branch operations including reporting, audits, cash handling, and ordering supplies. Ensure all work is processed and in proof at day's end.
4. Maintain Confidentiality and Service Excellence: Maintain confidentiality of the bank and clients. Provide courteous, efficient service and anticipate client needs. Apply critical thinking to identify solutions and approaches to problems.
5. Compliance: Comply with internal policies and external regulations, staying current with pertinent banking regulations like Reg. DD, Reg. CC, BSA, CRA, and others. Demonstrate knowledge and application of policies in real situations.

Supervision

Indirect Reports: Universal Banker I

Qualifications

• High School diploma or GED
• Flexible working hours: M, T, W, F 8:30am-5pm; Th 8:30am-6pm; Sat 8:30am-12pm
• Customer experience in Retail or Hospitality preferred, Banking experience a plus
• Ability to go the extra mile for clients
• Strong relationship-building skills
• Willingness to learn and adapt
• Integrity, adaptability, positive attitude
• Professional appearance and behavior
• Fluency in English; additional languages a plus

Required

• Maintain customer files
• Notary Public commission
• Assist with business calls to clients

Desired

• Ability to sit, stand, walk, read small print, lift up to 25 lbs, push/pull, file, use telephone and computer for extended periods

Benefits

Medical, dental, vision coverage, PTO, 401k match.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. For more info, review the Know Your Rights notice from the Department of Labor.