Universal Banker I - Washington

Stellar; Houston (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking financial institution that prioritizes community relationships and customer satisfaction. As a Universal Banker I, you will play a crucial role in assisting customers with their banking needs, from account openings to cross-selling services. This position offers a dynamic work environment where your contributions directly impact customer experiences. With a strong emphasis on personal growth and community support, you will be part of a culture that empowers individuals to thrive. If you are passionate about providing exceptional service and making a difference in people's lives, this is the perfect opportunity for you.

Benefits

Health Care Coverage

STD/LTD

Annual Performance Bonus

401K with company match

Paid Vacation

Travel Stipend

Tuition Assistance

Qualifications

• 2-3 years of experience in a financial institution with customer service.
• Basic knowledge of banking compliance regulations and operational policies.

Responsibilities

• Promotes and cross-sells Bank products and services to meet customer needs.
• Handles account openings, deposits, and customer inquiries efficiently.

Skills

Customer Service

Communication Skills

Basic Math Skills

Time Management

Problem Solving

Education

High School Diploma or GED

Tools

Microsoft Office

Banking Software

Job description

Research shows that individuals from historically underrepresented groups may hesitate to apply for roles unless they meet every listed requirement. If you believe your skills, knowledge, and experience align with the role, even if they don’t exactly match the listed qualifications, we encourage you to apply. Your unique talents may be exactly what we’re looking for.

This position is responsible for answering customers' questions, explaining available Bank services to best meet the customers’ needs, cross selling Bank products and services as applicable. Compiling information and creating necessary forms and/or documents to open the account. Acts as customer service representative to existing and new customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Promotes and cross-sells the Bank’s products and services by assisting customers in their selection to meet their financial needs.
• Performs safe deposit duties by opening accounts, controlling access, assisting customers and accepting rental payments.
• Receives and places stop payment requests, check recorders and wire transfer requests.
• Makes decisions regarding the opening of new accounts, completes forms requiring customer signatures, accepts initial deposits; prepare all documents and items pertaining to checking accounts, savings accounts and certificates of deposit.
• Reviews reports necessary to job and maintains a superior level of accuracy in work.
• Follows policies and procedures; completes tasks correctly and on time.
• Provides assistance to Office Manager when needed.
• Maintains confidentiality of customer information.
• Ensures compliance with all bank policies and procedures.
• Answers phones and directs callers to proper Bank personnel.
• Refers customers to the proper department for issues that cannot be resolved in their area.
• Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts.
• Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing.
• Assists with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers.
• May assist in opening and closing the vault daily; assists in balancing vault currency and coin.
• Accepts loan, installment and collection payments.
• Balances cash drawer daily and verifies cash being returned to the vault.
• Consistently maintains account exceptions at less than 30 days.
• Compliance with any and all BSA/AML/CFT and Sanctions requirements set forth by Bank Policy and Procedure, including but not limited to timely completion of assigned training.

SECONDARY DUTIES

The position performs duties specific to the position and other functions as assigned by management.

SUPERVISORY RESPONSIBILITY

The position is not responsible for the supervision of any employees; however, the Universal Banker I is expected to provide leadership, training and support to less experienced staff members.

ENVIRONMENT AND PHYSICAL ACTIVITY

The incumbent is in a non-confined office setting in which they are free to move about at will. In the course of performing the duties and responsibilities of this position spends time writing, speaking, listening, lifting (up to 25 pounds), sitting, typing on a computer keyboard, and standing, kneeling and reaching.

The incumbent for this position may operate any or all of the following: telephone, copy and fax machine, adding machine, computer and related printers.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The incumbent in this position must be able to read documents or instruments, detailed work, problem solving, customer contact, reasoning, math, verbal and written communication, analytical reasoning, multiple tasks with constant interruptions.

MINIMUM REQUIREMENTS

• High school diploma or general education degree (GED); 2-3 years or more of related experience. Work-related experience should consist of a financial institution with customer service and opening of new accounts and teller functions.
• Basic knowledge of state and federal banking compliance regulations and other Bank operational policies.
• Basic skills in computer operations and Microsoft Office products and intermediate typing skills.
• Basic math skills such as the ability to add, subtract, multiply and divide using whole numbers, locate routine mathematical errors, and count currency, coin, and negotiable instruments in a timely manner.
• Effective oral, written and interpersonal skills. Effective time management skills and ability to maintain confidentiality.
• The ability to understand and follow procedures, write correspondence and speak clearly to customers and other Bank employees.
• Ability to deal with difficult problems and work with minimal supervision while performing duties.

We believe that empowering people goes far beyond the workplace. That’s why we’ve designed our benefits to help foster your health and prosperity, so you can best support yourself, your loved ones and your communities.

• Health Care Coverage, no waiting period
• STD/LTD
• Annual Performance Bonus Eligible
• 401K with company match
• Paid Vacation
• Travel Stipend
• Tuition Assistance
• And More

What it Means to Be Stellar:

Stellar Bank came to be in 2023, when Allegiance Bank and CommunityBank of Texas joined forces. What emerged was a financial institution like no other. Stellar bankers set the standard for responsive, relationship-based community banking. We have the resources, dedication and personal focus to out-bank the big banks and out-service the small banks. Our customers see us as a vital part of the team. We are their financial experts who go above and beyond to help them form a plan and get it done.

Join Stellar Bank and, yes, you’ll be providing outstanding banking. But you’ll be achieving something much greater. At Stellar, we empower people to thrive. This is our purpose. This would be your purpose. Here you’d be part of a supportive culture where relationships bond, individuals grow, communities prosper and careers flourish. You can make a difference at Stellar – for yourself and for everyone around you.

Stellar Bank does not discriminate on the basis of race, color, religion, national origin, sex, disability, familial status or any other characteristic protected by applicable federal, state, or local laws, regulations and ordinances.