Universal Banker I - Full Time, Clark, NJ

Columbia Bank; Clark (NJ); On-site; USD 35,000 - 50,000; Full time

Job summary

Columbia Bank is seeking a full-time Universal Banker in Clark, New Jersey. This role involves providing a full range of banking services, processing transactions, and assisting customers with their financial needs. Ideal candidates will have strong customer service and sales skills, along with a high school diploma. The position offers comprehensive training and requires flexibility to work weekends.

Qualifications

• 1-2 years of teller and retail experience preferred.
• Strong knowledge of banking products.
• Ability to stand for extended periods.

Responsibilities

• Process banking transactions including deposits, withdrawals, and transfers.
• Open new accounts and assist customers with inquiries.
• Discuss financial needs and make product recommendations.

Skills

Customer Service

Sales Skills

Interpersonal Skills

Time Management

Organizational Skills

Communication Skills

PC Skills

Education

High School Diploma or Higher

Job description

Company: Columbia Bank New Jersey

Location: Clark, New Jersey

Summary:

As a full-time Universal Banker, you will provide a full range of banking services to retail customers, including both transactional and non-transactional processes. You will offer customers more personal banking options while still providing traditional services and assist in reaching all goals set for the branch.

Job Responsibilities:

1. Process all banking transactions including deposits, withdrawals, transfers, check cashing, money orders, gift and bank checks, loan payments, and safe deposit box rentals. Transactions are processed through Columbia Bank’s online terminals.
2. Open new deposit and checking accounts, explain products to customers, handle deceased accounts, maintain files, and assist with documentation of daily work. Help customers with safe deposit boxes, inquiries, and product explanations, including CD renegotiations.
3. Discuss customers' financial needs, make product recommendations, cross-sell bank services, and interact with other departments. Serve customers in person or via phone, resolving inquiries and complaints to ensure satisfaction. Explain online banking features.
4. Prepare daily proof sheets at close of business, assist with branch closing procedures, including branch consolidation and document imaging.
5. Maintain accurate customer and account records, safe deposit box records, and branch files. Order checks and handle back-office tasks.
6. Make referrals to Wealth Management, First Jersey Title, Mortgage Origination, and other departments as appropriate.
7. Perform other related duties as assigned.

Job Requirements:

• 1-2 years of teller and retail experience preferred.
• 1-2 years of strong sales skills and customer service experience preferred.
• High school diploma or higher.
• Strong knowledge of banking products.
• Accurate with figures and detail-oriented.
• Excellent interpersonal, time management, and organizational skills.
• Excellent verbal and written communication skills.
• Strong PC skills preferred.
• Ability to inquire about customers’ financial needs and introduce them to other bank team members when appropriate.
• Work with managers to improve customer advocacy through feedback and coaching.
• Ability to stand for extended periods.
• Work weekends as needed or scheduled.
• Lift up to 20 lbs.
• Attend mandatory training; continued employment depends on passing training classes.

Desired Skills:

• Independent, motivated self-starter.
• Results-oriented with a proven track record.
• Dedicated, enthusiastic, and driven with a strong work ethic.
• Team player able to build productive relationships.
• Ability to deliver a seamless customer experience.

Orientation, Onboarding & Training:

We provide training to help you excel. Our onboarding and orientation process is comprehensive. Universal Banker positions may require part-time or full-time training, scheduled based on availability.

Equal Opportunity Employer:

Columbia Bank and its affiliates are an Equal Opportunity Employer and an Affirmative Action Employer/Males/Females/Protected Veterans/Individuals with Disabilities.

Work hours: Monday-Friday, 8:30 am until closing. Must be able to work alternating Saturdays.