Universal Banker I - Charleston Folly Rd, SC

SouthState Bank; Charleston (SC); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading bank is seeking a Universal Banker I in Charleston, SC. This role combines teller and financial service responsibilities, focusing on exceptional customer service and relationship building. Ideal candidates will have cash handling experience and strong interpersonal skills.

Qualifications

• One year of teller or cash handling experience.
• Six months of customer relationship building or sales experience.

Responsibilities

• Serves customers quickly, accurately, and confidentially.
• Processes transactions for savings, checking, and loan accounts.
• Opens new deposit accounts and handles services like stop payments.

Skills

Customer Service

Sales

Cash Handling

Education

High School diploma or equivalent

Job description

Universal Banker I - Charleston Folly Rd, SC

Join to apply for the Universal Banker I - Charleston Folly Rd, SC role at SouthState Bank

Universal Banker I - Charleston Folly Rd, SC

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As a leading bank, SouthState has been providing financial solutions to individuals, families, and businesses for more than 100 years.

SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work.

Summary/Objectives
The Universal Banker serves as a full-service, single point of contact in the branch for SouthState customers’ financial needs. The position operates in the dual capacity of a Teller and FSR, providing exceptional customer service in both transactional and account management. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.
• Knows and understands the products and services offered by the Bank, including facts and features, benefits, rules and regulations, price structure, and simple definitions of each service.
• Able to identify customer needs and expectations by listening for clues. Seeks opportunities to expand customer relationships by making referrals as outlined in the goals for this position.
• Presents a neat and professional personal appearance, in accordance with bank policy.
• Knows and ensures compliance with all banking regulations, including Regulation CC and Bank Secrecy Act.
• Develops a strong understanding of customer-facing technology with the ability to discuss and enroll customers in self-service options.

Teller Duties:

• Processes transactions for savings, checking, and loan accounts.
• Maintains a neat and orderly work area.
• May assist in guiding and training new tellers.
• May allow customers access to safe deposit boxes.
• Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.
• Sells certified checks.
• Balances transactions daily.
• May service/balance ATM.
• May utilize the branch capture system.
• Follows policies and procedures in completing transactions, minimizing operational errors, and maintaining workflow.
• Follows the branch’s security and audit procedures and understands the operation of security devices.

FSR Duties:

• Opens new deposit accounts and understands the bank's products and services. Handles services like stop payments, wire transfers, and maintenance functions within assigned limits.
• Explains policies and procedures to customers, considering their familiarity with them.
• Resolves customer problems and complaints courteously, directing difficult issues to other sources as needed. Uses problems as opportunities to satisfy customers and promote additional services.
• Shows sincere appreciation for each customer’s time and business. Provides business cards when appropriate.
• Follows security and audit procedures and understands security device functions.
• Ensures branch records, reports, and correspondence are correct, timely, and properly distributed.

Universal Banker Functions

• One year of teller or cash handling experience and six months of customer relationship building or sales experience.
• Demonstrated expertise in Teller II and basic FSR functions.
• Additional responsibilities may include Vault or Back-Up Vault responsibilities.
• Other duties as assigned.

Qualifications, Education, and Certification Requirements

• High School diploma or equivalent.
• Experience in cash handling, sales, customer service; previous banking experience preferred.
• Good interpersonal skills, computer skills, and ability to read, write, speak, and understand English.

Training Requirements/Classes

• The SouthState Way New Team Member Orientation.
• Teller Foundations.
• Banker Foundations.
• All assigned Regulatory Compliance Training.
• Acknowledgement of policies through DocuSign as assigned.
• Additional training may be required based on experience.

Physical Demands

• Must be able to lift up to 50 pounds, stand and/or sit for long periods, and access and interpret information on screens, documents, reports, and cash denominations.

Work Environment

• This position is in an open lobby area with an individual workstation, inside a temperature-controlled facility with access to break and rest rooms.

Travel

• Travel may be required for meetings or training.

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Finance and Sales
• Banking

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