Universal Banker I (AL-Dothan-Hwy84EMainSt)

Ameris Bank; Dothan (AL); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a purpose-driven company that values community and customer relationships! As a Universal Banker, you'll play a vital role in providing exceptional service and financial solutions to clients. This engaging position combines the responsibilities of both a Teller and Personal Banker, allowing you to develop meaningful relationships while contributing to the financial growth of the banking center. You'll utilize your customer service and sales skills to identify needs, cross-sell products, and ensure customer satisfaction. If you're a motivated team player with a passion for helping others achieve financial peace of mind, this is the perfect opportunity for you!

Benefits

Medical, Dental and Vision Insurance

Life Insurance at no additional cost

Long-Term Disability Coverage

Paid Sick and Vacation Leave

Employee Stock Purchase Plan

401(k) Retirement Plan

Flexible Spending Accounts

Health Savings Account

Supplemental Life & Other Insurance Plans

Qualifications

• 1+ years of customer service experience required.
• Strong written and verbal communication skills are essential.

Responsibilities

• Responsible for financial growth by establishing and retaining client relationships.
• Conduct customer financial profiles and apply need-based sales techniques.

Skills

Customer Service

Sales Techniques

Communication Skills

Team Collaboration

Education

High School Diploma or GED

Bachelor’s Degree in Business or Related Field

Tools

Google Docs

Microsoft Office

Job description

Universal Banker I (AL-Dothan-Hwy84EMainSt)

Job Category: Branch Banking

Requisition Number: UNIVE005922

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• Posted: January 27, 2025
• Full-Time
• On-site

Locations

Dothan, AL 36301, USA

Description

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic, and nationwide through our extensive digital offerings and mobile app.

The Universal Banker is responsible for serving as a consultant to customers by conducting customer financial profiles, identifying customer needs, cross-selling, and up-selling opportunities. This role seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the banking center. The Universal Banker serves as both a Teller and Personal Banker to support customer and team needs, and performs other projects and duties as assigned.

Essential Functions, Duties, and Responsibilities:

1. Responsible for the financial growth of the banking center through establishing, expanding, and retaining high-value consumer and business client relationships.
2. Proactively communicates with current and prospective clients to educate, ensure understanding, resolve issues, develop, and maintain customer loyalty.
3. Apply need-based sales techniques and conduct customer financial profiles to retain client relationships by identifying products and services.
4. Maintain a working knowledge of banking products and promotions.
5. Open new accounts and service existing accounts.
6. Accountable for achievement of defined sales and service goals.
7. Make recommendations to supervisors concerning the budgetary needs of the branch and methods to improve the client’s experience.
8. Work to understand the root causes of customer service issues.
9. Identify and implement resolutions for service issues involving supervisors on more complex issues.
10. Conduct onboarding activities for new clients.
11. Provide backup support to other branches and employees as needed.
12. Work on the teller line when needed including operating the teller drawer and performing advanced, specialized teller functions.
13. Perform accurate transactions, balance each day, and verify cash totals.
14. Provide assistance and training to other colleagues and serve as a mentor.
15. Practice ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty.

Required Knowledge, Skills and Competencies:

1. Highly motivated team-player with ability to develop and maintain collaborative relationships.
2. Strong written and verbal communication skills.
3. Intermediate proficiency in Google Docs and Microsoft Office products.

Industry and Work Experience:

1. 1 or more years of customer service experience required.
2. Cash handling or sales experience preferred.
3. High school diploma or GED required.
4. Bachelor’s degree in business or related field preferred.

Benefits Available to Employees:

• Medical, Dental and Vision Insurance
• Life Insurance provided at no additional cost to employees
• Long-Term Disability Coverage
• Paid Sick and Vacation Leave
• 11 Holidays
• Employee Stock Purchase Plan
• 401(k) Retirement Plan
• Flexible Spending Accounts
• Health Savings Account
• Supplemental Life & Other Insurance Plans

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities