Universal Banker I

ACCESS BANK; Omaha (NE); On-site; USD 30,000 - 45,000; Full time

Job summary

ACCESSbank is seeking a Universal Banker in Omaha who will assist clients with various banking transactions while ensuring compliance with banking regulations. The role requires excellent customer service skills and offers a supportive work environment with numerous benefits, aimed at fostering personal and professional growth.

Benefits

Medical, Dental and Vision Insurance

401k plan with company match

Paid Time Off

Student Loan Repayment Program

Continued education opportunities

Qualifications

• Six months to one year of banking or related experience.
• Detail-oriented, organized, and self-motivated.
• Effective selling and cross-selling skills.

Responsibilities

• Assist clients with file maintenance and process transactions.
• Balance cash drawer and verify cash returns.
• Cross-sell banking products and provide customer service.

Skills

Customer service

Communication

Detail-oriented

Time management

Education

High school diploma or equivalent

Tools

Bank systems (Access Manager, Elan, BPM)

Job description

Since opening our doors in 2007, our aim has always been to establish ourselves as Omaha's leading community-focused bank. For ten consecutive years, B2B Magazine has recognized us as the "Best Bank," a distinction complemented by five Excellence Awards from the Omaha Chamber of Commerce. Our commitment extends beyond banking; we have contributed over $1.12 million to support more than 353 local organizations and non-profits.

As a local community bank, we rank as a top ten bank in our market and have been recognized as a ' Best Bank to Work For ' by American Banker. We are passionate about delivering high-touch experiences to our clients, shareholders, and, most importantly, our employees. Our dedication to exceptional service and approaching everything with integrity and professionalism contributes to our continued growth and overall success.

At ACCESSbank, our employees are the difference . We are committed to their success by offering competitive salaries and benefits, providing opportunities for personal and professional growth, and fostering an environment where people want to work.

Why Join ACCESSbank :

• Community Focused : We are committed to the communities we serve by organizing volunteer and service opportunities, supporting employee stewardship with paid volunteer hours, and supporting organizations and individuals through donations and sponsorships.
• Local Ownership : As a locally owned bank with no majority ownership, we make decisions based on what is right. We are agile, flexible, and deliver customized solutions tailored to our clients.
• ACCESSway Experience : Everything we do is aligned with the principles of our 'ACCESSway,' ensuring a consistent commitment to excellence, unwavering client satisfaction, and seamless collaboration within our organization.

Ready to jump into a new opportunity? ACCESSbank is hiring for a Universal Banker

Primary responsibilities will include :

• Assist clients with file maintenance such as address changes, providing temporary checks, and creating travel addenda's.
• Accept loan, installment, and collection payments.
• Answers telephones and directs callers to proper Bank personnel.
• Assist with night depository duties by logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers.
• Assure compliance with all Bank policies, procedures, and processes, and all applicable state and federal banking laws, rules, and regulations, and adheres to Bank Secrecy Act (BSA) responsibilities specific to the position.
• Balance cash drawer daily and verifies cash being returned to the vault.
• Become proficient within the following bank systems : Access Manager, Elan, and BPM.
• Capable of proficiently executing branch capture operations.
• Cash checks and savings withdrawals and make cash advances; confirm all necessary documents are properly authorized, are in proper form, and are within authorized limits; and make decisions when questionable items are presented for cashing.
• Competent in cashing checks accurately by ensuring correct endorsements and verifying the availability of funds for both On-Us and Transit Checks.
• Cross-sell the Bank's other products and services, referring customers to appropriate staff as indicated.
• Eagerly support all departments with a variety of transactions and requests.
• Efficiently utilize all system programs to help research and assist customers.
• Establish proper identification of new customers and determines the need and extent of reference investigation.
• Knowledgeable and proficient in completing Currency Transaction Reports (CTRs) and reporting Unusual Activity.
• Assist in opening and closing the vault daily and assist in balancing vault currency and coin as needed.
• Operates personal computer to process account activity, determine balances, and resolve problems within given authority.
• Process transactions with precision and diligence, including deposits, withdrawals, transfers (via Teller & Transaction Management System), currency exchanges, splits, and change orders.
• Process various loan transactions : consumer, loan payments, and consumer loan advances."
• Assists clients with stop payments, Reg CC holds, transaction research, fee research, and waivers.
• Proficient in executing vault procedures, including balancing, proficiently managing vault buy and sell processes and running the TCR (as it applies)
• Proficient in utilizing established Know Your Customer (KYC) protocols and strictly adhering to bank's procedures for correctly identifying clients before engaging in account transactions or exchanging information.
• Provide effective customer service and assists in resolving problems within given authority.
• Required to acquire complete understanding and pledge adherence to the Security and Risk Management Program in line with the guidelines specified in the Risk Management Checklist and Practices section of the Retail Employee Handbook.
• Responsible for ATM functions, including balancing and posting transactions.
• Responsible for operating Branch capture and Deposit Review as applicable.
• Treat people with respect; keeps commitments; Inspires the trust of others; works ethically and with integrity; upholds organizational values; and accepts responsibility for own actions.

Qualifications

• High school diploma or equivalent experience.
• Six months to one year of banking or related experience in the sales or financial industry.
• Demonstrated excellent customer service and communication skills (written, verbal, listening).
• Effective selling, cross-selling, and referral skills
• Detail-oriented, well-organized, and the ability to work independently as well as part of a team.
• Self-motivated / takes initiative.
• Proficiency with computers.
• Ability to effectively work on multiple projects simultaneously, managing time and resources to ensure that work is completed efficiently and within established timeframes.

Perks & Benefits : Benefits are a vital component of your overall compensation package. We are delighted to provide a comprehensive array of valuable benefits to safeguard your health, support your family, and enhance your overall well-being. Our benefits include :

• Medical, (2 plan options), Dental and Vision Insurance
• Company-provided Life and Accidental Insurance with voluntary buy-up option
• Company-provided Disability Insurance
• Flexible Spending Accounts - Medical and Dependent Care
• Health Savings Account
• Voluntary benefits - Critical Illness, Accident Insurance and Hospital Indemnity
• Employee Assistance Plan
• 401k plan w / a generous company match and immediate vesting after each pay period
• Paid Time Off
• Voluntary Time Off
• Student Loan Repayment Program
• Continued education and additional career development opportunities

If you are interested in this opportunity, follow this link :

https : / / www.paycomonline.net / v4 / ats / web.php / jobs / ViewJobDetails?job=207236&clientkey=75D8B003B63F747E503B11AA805BB99A

ACCESSbank is an EEO Employer / Vet / Disabled