Universal Banker I

WaterStone Bank; Oconomowoc (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Universal Banker to deliver exceptional service and assist customers through a dual role. This position focuses on processing transactions, providing product solutions, and enhancing customer relationships. The ideal candidate will have a strong background in sales and customer service, with a commitment to achieving Banker Certification within 18 months. Join a dynamic team that values integrity, accuracy, and customer satisfaction while enjoying a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) matching program.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Employee Stock Ownership Plan

Paid Time Off

Paid Holidays

Flexible Spending Account

Qualifications

• 1-2 years of sales experience required.
• 2-4 years of customer service experience preferred.

Responsibilities

• Process customer transactions with integrity and accuracy.
• Offer bank products and maintain customer relationships.
• Engage in sales and cross-sell activities.

Skills

Sales Experience

Customer Service

Cross-Selling

Banking Knowledge

Education

High School Diploma or GED

Associate’s Degree in Business or Related Field

Job description

Job Description for Universal Banker position:

Under direct supervision of an Assistant Branch Manager or Community President, this position is responsible for assisting customers in a dual role (40% Platform/60% Teller) focused on delivering outstanding service with every customer interaction. The Universal Banker I will perform teller transactions, service existing customers, and offer product and service solutions to existing customers or prospects when appropriate and beneficial. The Universal Banker I is responsible for completing all training, passing Banker Certification within 18 months of hire/promotion date and demonstrate their ability to meet/exceed customer and job expectations prior to progressing to Universal Banker II.

Duties and responsibilities for Universal Banker position:

• Efficiently process customer transactions with a high level of integrity, accuracy and knowledge. Operates in full compliance with internal policies/procedures, as well as applicable regulations/laws.
• Offer bank products to existing customers and/or prospects using the established sales process while maintaining sales and procedural proficiency in all services. Accurately open, maintain, and close deposit accounts and services.
• Identify, expand and deepen customer relationships by profiling customers in an effort to recommend appropriate products and services that meet customer needs. Make referrals to other appropriate lines of business including Residential Lending, Business Banking, Commercial Real Estate, WIS and Merchant Services to meet customer needs.
• Engage in reactive sales and cross-sell activities, including service-related activities, making outbound onboarding and campaign calls and follow-up with customer as appropriate and on referrals received. Answer customer questions and resolve related account issues, including phone and in-person.
• Maintain knowledge of WSB’s core processing system, WSB products and services, WSB policies and procedures, and regulatory requirements governing retail deposit accounts.
• Focus on the skills and attributes in order to complete the Banker Certification process
• Perform other duties as assigned.

Qualifications for Universal Banker position:

Experience

• Required: 1 - 2 years of sales experience
• Required: 2-4 years customer service experience
• Preferred: 2-4 years of sales and customer service experience in branch banking

Education

• Required: High School Diploma or general education degree (GED)
• Preferred: Associate’s Degree business or related field

Certifications, Licenses, Registration

Required: Banker Certification within18 months of hire/promotion date

Benefits for Full-Time Position:

• Outstanding Medical, Dental, and Vision Insurance
• 401(k) matching
• Employee Stock Ownership Plan
• Paid Time off
• Paid Holidays
• Flexible Spending Account
• And so much more!

Waterstone Bank is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.