Universal Banker I

United Community Bank; Knoxville (TN); On-site; USD 32,000 - 45,000; Full time

Job summary

United Community Bank in Knoxville is seeking a Universal Banker I to deliver exceptional customer experiences while supporting financial wellness. You will assist with everyday transactions and engage in needs-based conversations to identify tailored solutions, combining service and sales expertise to strengthen relationships.

You will educate customers on banking tools and technology, ensure regulatory compliance, and have the opportunity to make a meaningful community impact through tailored

Qualifications

• 1+ years of banking, cash handling, or retail experience.
• Analytical, accuracy, and problem-solving skills.
• Strong verbal and written interpersonal communication skills.

Responsibilities

• Drive proactive needs-based sales conversations during service, teller interactions, and appointments.
• Maintain a comprehensive understanding of retail banking products and services.
• Identify opportunities to strengthen existing relationships and cultivate new ones.
• Assist customers with loan products and ensure packages are complete to minimize exceptions.
• Refer customers to cross-sell banking products and services across bank areas.
• Educate customers on managing transactions using technology and available tools.
• Apply product and service knowledge to solve customer problems.
• Process deposits, withdrawals, and routine transactions accurately and confidentially.
• Adhere to banking regulations and internal policies.

Skills

Customer service

Sales conversations

Cash handling

Interpersonal communication

Job description

Overview

United Community is looking for a Universal Banker I to deliver exceptional customer experiences while supporting financial wellness. In this role, you will assist with everyday transactions and engage in needs-based conversations to identify solutions tailored to each customer. You’ll combine service and sales expertise to strengthen relationships, educate customers on banking tools and technology, and ensure compliance with regulations. This position offers the opportunity to make a meaningful impact by helping customers achieve their financial goals.

What You’ll Do

• Drive proactive needs-based sales conversations through interactions, including service to sales, teller interactions, and appointment setting.
• Maintain a comprehensive understanding of retail banking products and services.
• Identify opportunities to enhance existing customer relationships and cultivate new ones by thoroughly understanding and addressing customers’ needs, while considering their unique perspectives and priorities.
• Assist customers financially by delivering loan products, while ensuring packages are correct and complete to minimize exceptions.
• Identify opportunities and make referrals to cross-sell banking products and services to other areas of the bank.
• Educate customers on options for managing transactions using technology and all other tools and resources available.
• Apply product and service knowledge to effectively solve customer problems.
• Process deposits, withdrawals, and other routine transactions with accuracy and confidentiality.
• Ensure adherence to banking regulations and internal policies.

Requirements For Success

• 1+ years of previous banking, cash handling, or retail experience.
• Demonstrated analytical, accuracy, and problem-solving skills.
• Strong verbal and written interpersonal communication skills.

Conditions of Employment

• Must be able to pass a criminal background and credit check
• This is a full-time, non-remote position

FLSA Status:

• Non-Exempt

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay Range

USD $32,146.00 - USD $45,185.00 /Yr.