Universal Banker I

Align Credit Union; Framingham (MA); On-site; USD 28,000 - 32,000; Full time

Job summary

Align Credit Union is seeking a Universal Banker I to deliver exceptional member service in our Framingham branch. You will process transactions, open and service accounts, issue debit cards, and handle routine banking tasks while identifying member needs.

You will refer complex cases to product specialists and work to deepen member relationships, aiming to meet service and sales goals within policy guidelines.

Qualifications

• Experience in processing banking transactions and delivering service excellence.
• Ability to identify member needs and recommend suitable products.
• Strong knowledge of cash handling procedures and security policies.
• Comfort with consultative sales and cross-selling within bank services.

Responsibilities

• Process sales, servicing, banking transactions and routine operations.
• Open and service member accounts and debit-related tasks.
• Issue debit cards and handle routine deposits, withdrawals, check cashing, and loan payments.
• Refer members to product specialists for wealth, real estate, or commercial lending needs when appropriate.
• Develop and maintain member relationships throughout their lifecycle.
• Meet or exceed assigned member service and sales goals.
• Support branch operations including cash settlements and ATM tasks while ensuring security policies.

Skills

Member service

Cash handling

Sales & referrals

Job description

The Universal Banker I provides exceptional member service by cultivating, maintaining, and enhancing lasting relationships with existing and prospective members. The Universal Banker I is responsible for processing transactions, as well as member service responsibilities. The Universal Banker I helps members to understand and address their financial needs by utilizing a consultative sales and service approach. Performs functions to provide the highest level of service and responsiveness to member service by the credit union, within scope of authority and expertise.

Essential Functions & Responsibilities:

Consistently executes appropriate behaviors in accordance with Align's values and member service standards to deliver an exceptional member experience in the branch.

Accurately process all sales, servicing, banking transactions and operational tasks. Follows all credit union security and compliance policies and procedures, including the Employee Accuracy Policy.

Completes all member requests including, account opening, servicing requests, issuing debit cards, and routine bank transactions. (deposits, withdrawals, check cashing, loan payments, etc.)

Recommends appropriate solutions to meet member needs. When needed, consults with and/or makes referrals to product specialists who can assist in meeting specific member needs. This includes wealth management, real estate, and commercial lending.

Acquires and maintains member relationships over the entire life cycle of the member by identifying and understanding their financial needs.

Achieves all assigned member service and sales goals.

Enhances knowledge of the credit union's products and services to promote opportunities to introduce members to all alternative options.

Identifies the financial needs of each member served.

Assists with branch operational tasks such as cash settlements, ATMs, and cash recyclers, for dual control purposes,

Develops and deepens member relationships by taking ownership to resolve members issues efficiently.

Adheres to Align Credit Union's policies and procedures. Responsible for compliance with the following regulations: BSA, OFAC, and other regulations, as require

Continuously increase knowledge and skills through self-motivation, formal education, seminars, and in-house training.

At Align Credit Union, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected base pay rate offered for this role is $20.00 - $23.00 per hour. Compensation may vary based on relevant experience, skills, competencies, and certifications.