Universal Banker I

United Community; Coral Gables (FL); Sur place; USD 32 000 - 45 000; Plein temps

Résumé du poste

United Community is seeking a Universal Banker I to deliver exceptional customer experiences while assisting with everyday transactions. You will engage in needs-based conversations, educate customers on banking tools, and refer opportunities to cross-sell services.

In this full-time, non-remote role, you will process deposits and withdrawals with accuracy, comply with regulations, and support customers in achieving their financial goals through personalized service.

Qualifications

• 1+ years of banking, cash handling, or retail experience.
• Demonstrated analytical, accuracy, and problem-solving skills.
• Strong verbal and written interpersonal communication skills.

Responsabilités

• Drive proactive needs-based sales conversations through interactions, including service to sales and appointment setting.
• Maintain a comprehensive understanding of retail banking products and services.
• Identify opportunities to enhance existing customer relationships and cultivate new ones by understanding customers' needs and priorities.
• Deliver loan products with correct packages to minimize exceptions.
• Identify opportunities and refer cross-sell banking products and services to other areas of the bank.
• Educate customers on options for managing transactions using technology and tools available.
• Apply product and service knowledge to solve customer problems.
• Process deposits, withdrawals, and other routine transactions with accuracy and confidentiality.
• Ensure adherence to banking regulations and internal policies.

Connaissances

Customer service

Sales

Analytical thinking

Communication skills

Description du poste

Overview

United Community is looking for a Universal Banker I to deliver exceptional customer experiences while supporting financial wellness. In this role, you will assist with everyday transactions and engage in needs-based conversations to identify solutions tailored to each customer. You’ll combine service and sales expertise to strengthen relationships, educate customers on banking tools and technology, and ensure compliance with regulations. This position offers the opportunity to make a meaningful impact by helping customers achieve their financial goals.

What You’ll Do

• Drive proactive needs-based sales conversations through interactions, including service to sales, teller interactions, and appointment setting.
• Maintain a comprehensive understanding of retail banking products and services.
• Identify opportunities to enhance existing customer relationships and cultivate new ones by thoroughly understanding and addressing customers’ needs, while considering their unique perspectives and priorities.
• Assist customers financially by delivering loan products, while ensuring packages are correct and complete to minimize exceptions.
• Identify opportunities and make referrals to cross-sell banking products and services to other areas of the bank.
• Educate customers on options for managing transactions using technology and all other tools and resources available.
• Apply product and service knowledge to effectively solve customer problems.
• Process deposits, withdrawals, and other routine transactions with accuracy and confidentiality.
• Ensure adherence to banking regulations and internal policies.

Requirements For Success

• 1+ years of previous banking, cash handling, or retail experience.
• Demonstrated analytical, accuracy, and problem-solving skills.
• Strong verbal and written interpersonal communication skills.

Conditions of Employment

• Must be able to pass a criminal background and credit check
• This is a full-time, non-remote position

FLSA Status

• Non-Exempt

Pay Range

USD $32,146.00 - USD $45,185.00 /Yr.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.