Universal Banker I

United Community; Brunswick (GA); On-site; USD 25,000 - 28,000; Full time

Job summary

United Community is seeking a Universal Banker I to deliver exceptional customer experiences and support financial wellness. You will handle everyday transactions, engage in needs-based conversations, and educate customers on banking tools and technology, all while ensuring regulatory compliance.

You will guide customers through deposits, withdrawals, and routine transactions, strengthen relationships, and help customers reach their financial goals through informed product recommendations.

Qualifications

• Minimum 1 year of banking, cash handling, or retail experience.
• Strong analytical, accuracy, and problem-solving abilities.
• Excellent verbal and written communication skills.

Responsibilities

• Drive proactive needs-based sales conversations through interactions, including service to sales and appointment setting.
• Maintain a comprehensive understanding of retail banking products and services.
• Identify opportunities to enhance existing customer relationships and cultivate new ones by understanding customers’ needs.
• Deliver loan products with complete and correct packages to minimize exceptions.
• Identify opportunities and make referrals to cross-sell banking products and services.
• Educate customers on using technology and available tools and resources.
• Apply product knowledge to solve customer problems.
• Process deposits, withdrawals, and other routine transactions accurately and confidentially.
• Ensure adherence to banking regulations and internal policies.

Skills

Analytical skills

Problem solving

Interpersonal communication

Cash handling

Job description

Overview

United Community is looking for a Universal Banker I to deliver exceptional customer experiences while supporting financial wellness. In this role, you will assist with everyday transactions and engage in needs-based conversations to identify solutions tailored to each customer. You’ll combine service and sales expertise to strengthen relationships, educate customers on banking tools and technology, and ensure compliance with regulations. This position offers the opportunity to make a meaningful impact by helping customers achieve their financial goals.

What You’ll Do

• Drive proactive needs-based sales conversations through interactions, including service to sales, teller interactions, and appointment setting.
• Maintain a comprehensive understanding of retail banking products and services.
• Identify opportunities to enhance existing customer relationships and cultivate new ones by thoroughly understanding and addressing customers’ needs, while considering their unique perspectives and priorities.
• Assist customers financially by delivering loan products, while ensuring packages are correct and complete to minimize exceptions.
• Identify opportunities and make referrals to cross-sell banking products and services to other areas of the bank.
• Educate customers on options for managing transactions using technology and all other tools and resources available.
• Apply product and service knowledge to effectively solve customer problems.
• Process deposits, withdrawals, and other routine transactions with accuracy and confidentiality.
• Ensure adherence to banking regulations and internal policies.

Requirements For Success

• 1+ years of previous banking, cash handling, or retail experience.
• Demonstrated analytical, accuracy, and problem-solving skills.
• Strong verbal and written interpersonal communication skills.

Conditions of Employment

• Must be able to pass a criminal background and credit check
• This is a full-time, non-remote position

FLSA Status

• Non-Exempt

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay Range

USD $18.00 - USD $20.24 /Hr.