Universal Banker I

United Community Banks Inc.; Clarksville (TN); Presencial; USD 25.000 - 28.000; Jornada completa

Descripción de la vacante

United Community Banks Inc. is seeking a Universal Banker I to deliver exceptional customer experiences and support financial wellness.

You will assist with everyday transactions, engage in needs-based conversations, and educate customers on banking tools and technology while ensuring regulatory compliance. This role combines service and sales expertise to strengthen relationships and help customers achieve their financial goals.

Formación

• 1+ years of banking, cash handling, or retail experience.
• Analytical, accuracy, and problem-solving skills.
• Strong verbal and written interpersonal communication skills.

Responsabilidades

• Drive proactive needs-based sales conversations through interactions, including service to sales, teller interactions, and appointment setting.
• Maintain a comprehensive understanding of retail banking products and services.
• Identify opportunities to enhance existing customer relationships and cultivate new ones by understanding customers’ needs.
• Deliver loan products and ensure packages are complete to minimize exceptions.
• Make referrals to cross-sell banking products and services to other areas of the bank.
• Educate customers on using technology and banking tools.
• Apply product knowledge to solve customer problems.
• Process deposits, withdrawals, and other routine transactions with accuracy.
• Ensure adherence to banking regulations and internal policies.

Conocimientos

Customer service

Needs-based selling

Cash handling

Communication

Descripción del empleo

Overview

United Community is looking for a Universal Banker I to deliver exceptional customer experiences while supporting financial wellness. In this role, you will assist with everyday transactions and engage in needs-based conversations to identify solutions tailored to each customer. You’ll combine service and sales expertise to strengthen relationships, educate customers on banking tools and technology, and ensure compliance with regulations. This position offers the opportunity to make a meaningful impact by helping customers achieve their financial goals.

What You’ll Do

• Drive proactive needs-based sales conversations through interactions, including service to sales, teller interactions, and appointment setting.
• Maintain a comprehensive understanding of retail banking products and services.
• Identify opportunities to enhance existing customer relationships and cultivate new ones by thoroughly understanding and addressing customers’ needs, while considering their unique perspectives and priorities.
• Assist customers financially by delivering loan products, while ensuring packages are correct and complete to minimize exceptions.
• Identify opportunities and make referrals to cross-sell banking products and services to other areas of the bank.
• Educate customers on options for managing transactions using technology and all other tools and resources available.
• Apply product and service knowledge to effectively solve customer problems.
• Process deposits, withdrawals, and other routine transactions with accuracy and confidentiality.
• Ensure adherence to banking regulations and internal policies.

Requirements For Success

• 1+ years of previous banking, cash handling, or retail experience.
• Demonstrated analytical, accuracy, and problem-solving skills.
• Strong verbal and written interpersonal communication skills.

Conditions of Employment

• Must be able to pass a criminal background and credit check
• This is a full-time, non-remote position

FLSA Status:

• Non-Exempt

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay Range

USD $18.00 - USD $20.25 /Hr.