Universal Banker | Howell

Manasquan Bank; Wyckoff Mills (NJ); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

11 paid holidays

Amazon recognition platform

Crew Cares volunteering

Professional development opportunities

Job summary

Manasquan Bank Howell branch is seeking a Universal Banker to deliver personalized banking services, open and maintain customer accounts, and promote bank products. The role involves cashiering, assisting borrowers, and handling daily cash operations in a full-time Howell, NJ environment.

The candidate should have 2-3 years in direct customer service (banking preferred), strong interpersonal skills, and the ability to learn banking software quickly.

Qualifications

• High School Diploma or equivalent.
• 2-3 years experience in a direct customer service capacity, preferably in a banking environment.
• Prior experience in sales capacity preferred.
• Prior teller experience preferred.

Responsibilities

• Foster a relationship banking environment by successfully assessing customer needs and recommending/advising appropriate bank products and services.
• Opening new accounts business and personal and performing maintenance on existing accounts as requested, following established Bank policies and procedures.
• Provide personalized banking services to current and prospective customers, consistently seeking to expand customer satisfaction and retention and provide the highest-level quality customer service.
• Facilitate customer satisfaction and retention by successfully researching and resolving customer issues and inquiries.
• Perform teller duties, including advanced and complex transactions, handling special requests, and investigating discrepancies in accordance with Bank policies and procedures.
• Ensure minimum proving differences and controllable losses. Escalate matters requiring further attention.
• Adhere to privacy and confidentiality policies when assisting customers in obtaining any account information.
• Assist prospective borrowers and act as main point of contact for clients with the completion of loan applications and closing loans.
• Appropriately order and maintain vault cash. Prove vault cash daily. Assist with Armored Truck service ensuring standard operating and security procedures. Prepare cash in and out shipments.
• Prove daily journal transactions.
• Initiate and confirm wire transfers within policy guidelines.
• Reconcile ATM daily and assure proper equipment operation.
• Ensure all duties and responsibilities are performed in accordance with established Bank procedures and regulations.
• Available to travel within the branch network as needed to ensure adequate branch coverage.
• Reconcile coin daily, ability to change coin bags, maintain cleanliness to ensure proper equipment operation.
• Daily use of Cash Recycler to include maintenance as needed and proof as designated.
• Other duties assigned by Retail Bank management.

Skills

Customer service

Math skills

Banking software

Communication

Sales capability

Education

High School Diploma

Tools

Banking software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Universal Banker | Howell

Non-officer, FT Non-Exempt Howell Branch, HOWELL, NJ, US

2 days ago Requisition ID: 1589

Salary Range: $22.25 To $23.00 Hourly

PRIMARY PURPOSE

Provide personalized banking services ensuring the highest level of quality service is provided to current and prospective customers. Responsible for a variety of duties relating to the opening and processing of new accounts; establishing and maintaining customer relationships; assess customer needs and effectively sell appropriate bank products and services. Other responsibilities include the accurate processing of routine financial transactions for banking customers, preparing and maintaining various reports, records and files while ensuring operational integrity.

$22.25 - $23.00 hourly | $43,387.50 - $44,850.00 annually

SCHEDULE: Full-time; Monday - Saturday, varying; 37.5-hour work week

EDUCATION & EXPERIENCE

• High School Diploma or equivalent.
• 2-3 years experience in a direct customer service capacity, preferably in a banking environment.
• Prior experience in sales capacity preferred.
• Prior teller experience preferred.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Foster a relationship banking environment by successfully assessing customer needs and recommending/advising appropriate bank products and services.
• Opening new accounts business and personal and performing maintenance on existing accounts as requested, following established Bank policies and procedures.
• Provide personalized banking services to current and prospective customers, consistently seeking to expand customer satisfaction and retention and provide the highest-level quality customer service.
• Facilitate customer satisfaction and retention by successfully researching and resolving customer issues and inquiries.
• Perform teller duties, including advanced and complex transactions, handling special requests, and investigating discrepancies in accordance with Bank policies and procedures.
• Ensure minimum proving differences and controllable losses. Escalate matters requiring further attention.
• Adhere to privacy and confidentiality policies when assisting customers in obtaining any account information.
• Assist prospective borrowers and act as main point of contact for clients with the completion of loan applications and closing loans.
• Appropriately order and maintain vault cash. Prove vault cash daily. Assist with Armored Truck service ensuring standard operating and security procedures. Prepare cash in and out shipments.
• Prove daily journal transactions.
• Initiate and confirm wire transfers within policy guidelines.
• Reconcile ATM daily and assure proper equipment operation.
• Ensure all duties and responsibilities are performed in accordance with established Bank procedures and regulations.
• Available to travel within the branch network as needed to ensure adequate branch coverage.
• Reconcile coin daily, ability to change coin bags, maintain cleanliness to ensure proper equipment operation.
• Daily use of Cash Recycler to include maintenance as needed and proof as designated.
• Other duties assigned by Retail Bank management.

JOB REQUIREMENTS

• Exceptional inter-personal and customer service skills.
• Strong basic math skills.
• Working knowledge of banking software and/or ability to be trained and quickly learn.
• Working knowledge of bank products and services and/or ability to be trained and quickly learn.
• Compensation: marketing competitive salaries and annual merit increase and bonus program.
• Perks: 11 paid holidays, recognition platform integrated with Amazon, CREW Cares paid volunteering, & professional development opportunities
• Differentiators: Tuition Reimbursement, Student Loan Repayment, Calm app, & pet benefits

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

Working conditions are those of an "open" office environment, which can require the ability to manage some stress such as noise level from customers, employees, and general office equipment, etc. Daily use of wrists, hands, and fingers: to use computer, telephone, fax, copier, and general office equipment. Ability to hear and speak clearly for gathering simple to complex information from both customers and co-workers. Sitting for extended periods of time (up to 8 hours), standing and walking up to 15% of work time.

Disclaimer: This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of all duties, responsibilities, and qualifications required of employees in this job. Reasonable accommodation may be made to qualified, disabled individuals for the performance of essential duties and responsibilities.