Universal Banker | Howell

Manasquan Bank; Howell Township (NJ); Vor Ort; USD 43.000 - 45.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental benefits

Vision benefits

Life insurance

401K

PTO & FSA

11 paid holidays

Amazon recognition platform

Volunteer program

Professional development

Zusammenfassung

Manasquan Bank in Howell Township, NJ is seeking a friendly Teller to provide personalized banking services, open accounts, and process routine transactions while ensuring accuracy and security. You will assess customer needs and advise suitable bank products, aiming to expand satisfaction and retention.

The ideal candidate has a High School Diploma and 2–3 years in customer service (banking preferred), plus strong math, communication, and sales aptitude.

Qualifikationen

• High School Diploma or equivalent required.
• 2–3 years in direct customer service, preferably in banking.
• Sales experience in a banking environment is preferred.

Aufgaben

• Assess customer needs and recommend bank products and services.
• Open new accounts and maintain existing accounts per policies.
• Provide personalized banking services to current and prospective customers.
• Resolve customer issues to support satisfaction and retention.
• Perform teller transactions and handle cash accurately.
• Maintain vault cash and assist with armored courier procedures.
• Process wire transfers and reconcile daily transactions.
• Ensure compliance with bank procedures and privacy policies.

Kenntnisse

Customer service

Communication

Math skills

Sales experience

Ausbildung

High School Diploma or equivalent

Tools

Banking software

Jobbeschreibung

PRIMARY PURPOSE

Provide personalized banking services ensuring the highest level of quality service is provided to current and prospective customers. Responsible for a variety of duties relating to the opening and processing of new accounts; establishing and maintaining customer relationships; assess customer needs and effectively sell appropriate bank products and services. Other responsibilities include the accurate processing of routine financial transactions for banking customers, preparing and maintaining various reports, records and files while ensuring operational integrity.

$22.25 - $23.00 hourly | $43,387.50 - $44,850.00 annually

SCHEDULE: Full-time; Monday - Saturday, varying; 37.5-hour work week

EDUCATION & EXPERIENCE

• High School Diploma or equivalent.
• 2-3 years experience in a direct customer service capacity, preferably in a banking environment.
• Prior experience in sales capacity preferred.
• Prior teller experience preferred.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Foster a relationship banking environment by successfully assessing customer needs and recommending/advising appropriate bank products and services.
• Opening new accounts business and personal and performing maintenance on existing accounts as requested, following established Bank policies and procedures.
• Provide personalized banking services to current and prospective customers, consistently seeking to expand customer satisfaction and retention and provide the highest-level quality customer service.
• Facilitate customer satisfaction and retention by successfully researching and resolving customer issues and inquiries.
• Perform teller duties, including advanced and complex transactions, handling special requests, and investigating discrepancies in accordance with Bank policies and procedures.
• Ensure minimum proving differences and controllable losses. Escalate matters requiring further attention.
• Adhere to privacy and confidentiality policies when assisting customers in obtaining any account information.
• Assist prospective borrowers and act as main point of contact for clients with the completion of loan applications and closing loans.
• Appropriately order and maintain vault cash. Prove vault cash daily. Assist with Armored Truck service ensuring standard operating and security procedures. Prepare cash in and out shipments.
• Prove daily journal transactions.
• Initiate and confirm wire transfers within policy guidelines.
• Reconcile ATM daily and assure proper equipment operation.
• Ensure all duties and responsibilities are performed in accordance with established Bank procedures and regulations.
• Available to travel within the branch network as needed to ensure adequate branch coverage.
• Reconcile coin daily, ability to change coin bags, maintain cleanliness to ensure proper equipment operation.
• Daily use of Cash Recycler to include maintenance as needed and proof as designated.
• Other duties assigned by Retail Bank management.

JOB REQUIREMENTS

• Exceptional inter-personal and customer service skills.
• Excellent communication skills – verbal, written, listening.
• Strong basic math skills.
• Working knowledge of banking software and/or ability to be trained and quickly learn.
• Working knowledge of bank products and services and/or ability to be trained and quickly learn.

TOTAL REWARDS

• Benefits:medical, dental, vision, life insurance, 401K, PTO & FSA.
• Compensation: marketing competitive salaries and annual merit increase and bonus program.
• Perks: 11 paid holidays, recognition platform integrated with Amazon, CREW Cares paid volunteering, & professional development opportunities
• Differentiators: Tuition Reimbursement, Student Loan Repayment, Calm app, & pet benefits

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

Working conditions are those of an “open” office environment, which can require the ability to manage some stress such as noise level from customers, employees, and general office equipment, etc. Daily use of wrists, hands, and fingers: to use computer, telephone, fax, copier, and general office equipment. Ability to hear and speak clearly for gathering simple to complex information from both customers and co-workers. Sitting for extended periods of time (up to 8 hours), standing and walking up to 15% of work time.

Disclaimer: This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of all duties, responsibilities, and qualifications required of employees in this job. Reasonable accommodation may be made to qualified, disabled individuals for the performance of essential duties and responsibilities.

Equal employment opportunity, including veterans and individuals with disabilities.