Universal Banker- Greene, IA

RXinsider LTD.; Iowa (LA); On-site; USD 42,000 - 62,000; Full time

Job summary

Lincoln Savings Bank is seeking a Universal Banker to serve as a trusted relationship partner, supporting customers with everyday banking, deposits, and digital education in a branch-focused setting. The role blends personalized service with broad banking knowledge, requiring strong cash handling, NMLS readiness, and referral skills to drive cross‑sell opportunities across multiple business lines.

Occasional travel between branches is required, and a commitment to accuracy, compliance, and

Qualifications

• High school diploma or equivalent required.
• Experience in Customer Service.
• Prior cash handling experience.
• Ability to obtain Nationwide Multistate Licensing System (NMLS).
• Excellent customer service skills.
• Strong organizational skills.
• Detail oriented with high accuracy.
• Occasionally lift and/or move items over 10 pounds.
• Proven ability to refer clients to all business lines while meeting sales goals.
• Ability to take initiative and use sound judgement.

Responsibilities

• Greet customers with welcoming service and build trust.
• Accurately balance teller drawer daily and vault.
• Process teller transactions with accuracy and professionalism.
• Open consumer and commercial deposit accounts.
• Respond to client inquiries about rates, charges, and histories.
• Identify referral opportunities and complete follow up for additional services.
• Promote Salesforce and LSB360 usage.
• Provide consultative call routing and training support.
• Adhere to internal controls and risk management policies.
• Represent Lincoln Savings Bank professionally in the community.

Skills

Customer service

Cash handling

NMLS

Communication

Organizational skills

Attention to detail

Accuracy

Sales referrals

Initiative

Problem solving

Education

High school diploma

Tools

Salesforce

LSB360

Job description

Job Duties and Responsibilities:

The Universal Banker serves as a trusted relationship partner, building strong connections with customers while supporting the financial well‑being of individuals, families, farms, and small businesses.

Through active listening and meaningful conversations, the Universal Banker understands each customer’s needs and recommends practical, goal‑based banking solutions.

This role combines personalized service with broad banking knowledge, enabling support for everyday transactions, account management, and digital banking education within a welcoming, relationship‑focused branch environment.

Works collaboratively with branch teammates and bank specialists, the Universal Banker ensures well‑rounded customer support while maintaining high standards of accuracy, operational integrity, and compliance.

Consistently delivering thoughtful follow‑up and high‑quality service, the Universal Banker strengthens customer loyalty, supports local economic growth, and reinforces the bank’s reputation as a trusted community partner.

The Universal Banker has the flexibility to travel between branches to assist as needed.

Greets customers and provides welcoming, top‑notch customer service experience.

Accurately operates and balances a teller drawer daily, balances the vault, coin machine, and ATM.

Responsible for the completion and accuracy of batching and scanning of teller work through the Branch Capture System.

Process customer transactions with accuracy and professionalism while maintaining a high level of customer service.

Answers complex client inquiries regarding interest rates, service charges, and account transactions while complying with disclosure requirements, regulations, and consumer privacy policies.

Accurately opens all consumer and commercial deposit accounts.

Responds to client inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.

Identifies referral opportunities, refers clients and completes client follow up for additional retail and bank services.

Embraces and promotes the use of Salesforce and LSB360.

Answers and provides a consultative call experience by asking clarifying questions, identifying caller needs and facilitating accurate and efficient call routing when necessary.

Serves as a resource for training.

Complies with internal controls, operational procedures and risk management policies.

Adheres to the organization’s established standards of professional appearance and behavior

Represents Lincoln Savings Bank in a professional and positive manner in all duties, including active participation in civic, community, and networking events to foster strong relationships and enhance the Bank’s community presence.

Position may require occasional company-related travel; a valid driver’s license is required.

Necessary Skills and Attributes:

• High school diploma or equivalent required
• Experience in Customer Service
• Prior cash handling experience
• Ability to obtain Nationwide Multistate Licensing System (NMLS)
• Excellent customer service skills
• Strong organizational skills
• Detail oriented
• High degree of accuracy
• Occasionally lift and/or move items over 10 pounds without reasonable accommodation
• Proven track record of referring clients to all business lines while meeting or exceeding sales goals
• Ability to take initiative and utilize sound judgement in decision‑making and higher‑level problem‑solving
• Highly effective and professional written and verbal communication skills

Equal Opportunity Employer, including Veterans and Individuals with Disabilities.