Branch Manager I - Nashua, IA

Lincoln-Savings-Bank; Nashua (IA); On-site; USD 55,000 - 90,000; Full time

Job summary

Lincoln Savings Bank in Nashua, IA seeks a Branch Manager I to oversee daily branch operations, coach staff, manage customer relationships, and support sales and service objectives while ensuring regulatory compliance.

This role partners with the team to drive performance, deliver operational excellence, and achieve individual and branch sales goals through proactive leadership and customer engagement.

Qualifications

• High school diploma or equivalent.
• Bachelor's degree in Business Administration, Finance, Accounting, or equivalent experience preferred.
• Knowledge of banking policies and compliance regulations.
• Experience in management and coaching of a team.
• Experience in banking or sales.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• NMLS licensing or ability to obtain.

Responsibilities

• Oversee branch operations and ensure regulatory compliance.
• Coach and develop staff to meet performance goals.
• Manage customer relationships and drive sales objectives.
• Conduct outside sales to generate new business and deepen existing relationships.
• Supervise daily teller and customer service duties; assist with transactions.
• Utilize CRM to manage customer interactions and workflows.
• Interview, hire, train, and appraise branch staff; assign workload and discipline as needed.
• Ensure branch adheres to bank policies, controls, and risk management.

Skills

Staff coaching

Sales experience

Customer relations

Microsoft Office

Communication skills

Education

High school diploma

Bachelor's degree in Business/Finance

Tools

Microsoft Office

NMLS licensing

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Nashua, IA, US

Job Duties and Responsibilities:

The Branch Manager I is a consultative role that oversees branch operations, coaches and develops staff, manages customer relationships, and supports sales and service objectives while ensuring compliance with regulatory and operational standards.

This role partners closely with the branch team to drive performance, support employee development, deliver operational excellence, and provide a positive customer experience. The Branch Manager I is responsible for individual and branch sales goals.

Conduct outside sales efforts according to market opportunity to generate new business and consumer clients, while maintaining and expanding existing consumer and business banking relationships. These efforts include performing financial reviews for customers with the intention of deepening relationships.

Cultivate client relationships by actively listening and providing financial solutions for client needs including all deposit and credit product and service lines. Build trust and long-term customer relationships.

Supervise the day-to-day operational functions of the branch; including but not limited to vault, drawer, and ATM balancing; overseeing teller and customer service duties and assisting with customer transactions as needed.

Utilize CRM in a productive and beneficial manner in order to successfully manage customer relationships and interactions.

Ability to manage workflows and meet deadlines consistently.

Responsible for interviewing, hiring, training, and coaching of branch retail employees; assigning and directing workload; appraising performance; rewarding and disciplining branch retail employees; addressing complaints and resolving problems.

Ensure the branch complies with all relevant LSB policies and procedures. Manage complex issues for customers and provide resolution, information and/or additional options. Ensure prompt and proper response to all customer requests.

Take consumer loan applications, underwrite consumer loans, work with Central Loan Processing to decision/close consumer loans.

Demonstrates openness to coaching and the ability to incorporate feedback for continuous improvement.

Adheres to the organization’s established standards of professional appearance and behavior.

Comply with internal controls, operational procedures and risk management policies.

Demonstrates openness to coaching and feedback.

Represents Lincoln Savings Bank in a professional and positive manner in all duties, including active participation in civic, community, and networking events to foster strong relationships and enhance the Bank’s community presence.

Position may require occasional company-related travel; a valid driver’s license is required.

Necessary Skills and Attributes:

High school diploma or equivalent required

Bachelor’s degree in Business Administration, Finance, Accounting, or equivalent combination of education and relevant experience preferred

Knowledge of banking policies and compliance regulations required

Experience in management and coaching of a team required

Experience in banking or sales required

Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) required

Nationwide Mortgage Licensing System (NMLS) or ability to obtain

Occasionally lift and/or move items over 10 pounds without reasonable accommodation

Remain sedentary (seated) for extended periods of time, with the ability to change position as needed

Proven track record of referring clients to all business lines while meeting or exceeding sales goals

Ability to take initiative and utilize sound judgement in decision-making and higher-level problem-solving

Highly effective and professional written and verbal communication skills

Equal Opportunity Employer, including Veterans and Individuals with Disabilities.