Universal Banker (Great Neck, NY)

Metropolitan Commercial Bank; Village of Great Neck (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Metropolitan Commercial Bank is seeking a Floating Universal Banker to foster customer relationships and provide excellent service across multiple branches. The role entails understanding clients' financial needs, resolving issues, and supporting branch operations to enhance overall customer satisfaction. Ideal candidates should possess strong backgrounds in sales, customer service, and cash handling.

Qualifications

• High School degree or GED required.
• Minimum of 2+ years cash handling experience strongly preferred.
• 2+ years of sales and customer service experience.

Responsibilities

• Engage with customers to develop a positive customer experience.
• Assist with opening new accounts and teller transactions.
• Collaborate with the Market Sales Manager to drive growth.

Skills

Customer Service

Sales

Cash Handling

Problem Solving

Education

High School degree or GED

Job description

Metropolitan Commercial Bank (the “Bank”) is a New York City based full-service commercial bank that provides a broad range of business, commercial and personal banking products and services to individuals, small businesses, private and public middle-market and corporate enterprises and institutions, municipalities and local government entities. The Bank operates banking centers and private client offices in Manhattan and Boro Park, Brooklyn in New York City and Great Neck on Long Island in New York State.

The Bank is a New York State chartered commercial bank, a member of the Federal Reserve System and the Federal Deposit Insurance Corporation, and an equal housing lender. The parent company of Metropolitan Commercial Bank is Metropolitan Bank Holding Corp. (NYSE: MCB).

For more information, please visit the Bank’s website at MCBankNY.com .

Metropolitan Commercial Bank was named one of Newsweek's Best Regional Banks and Credit Unions 2024. The Bank was ranked by Independent Community Bankers of America among the top ten successful loan producers for 2023 by loan category and asset size for commercial banks with more than $1 billion in assets. The Bank finished ninth in S&P Global Market Intelligence’s annual ranking of the best-performing community banks with assets between $3 billion and $10 billion for 2022 and eighth among top-performing community banks in the Northeast region for 2022.

About the role:

As a Floating Universal Banker, you will engage closely with new and existing customers to understand their financial needs, recommending appropriate products and services related to spending and saving. The Floating Universal Banker is the financial liaison to every customer entering the branch. Your highest priority will be to ensure that customers are extremely satisfied with every interaction. You will develop deep and meaningful relationships with the customer to resolve issues, educate customers on the various ways they can bank with us, and process teller transactions as required. This role will support all of MCB Branch locations on a regular basis as resourcing needs at various locations are required.

Duties and responsibilities of the job include the following (but is not limited to):

• Provide branch support across each MCB location on a daily/weekly basis.
• Collaborates with the Market Sales Manager, to drive growth / generate leads, and referrals for new business, through prospecting, cold calling, and networking.
• Engage with customers to develop a positive customer experience; strive to make each customer interaction the best experience of their day.
• Develop new and existing customers by understanding their financial needs, providing products and solutions to help them spend and save.
• Go above and beyond for customers to strengthen and retain long term relationships.
• Grow new business and drive referrals to branch colleagues and partners to support the broader financial needs of customers.
• Serve as the financial liaison to customers while providing world class customer service.
• Open new accounts and assist with teller transactions as needed.
• Bring a positive energy and confidence to Metropolitan Commercial Bank and its customers every day.
• Present a professional appearance as the face of Metropolitan Commercial Bank.

Knowledge, Skills, and Abilities:

• High School degree or GED required
• Minimum of 2+ year cash handling experience strongly preferred
• 2+ years of sales and customer service experience
• Ability to consistently travel to multiple branch locations and provide support to those branch locations on a daily and/or week to week basis.
• Strong listening and customer service skills
• Ability to effectively ask questions and identify needs to enhance the customer relationship
• Commitment to building relationships through phone engagements
• Ability to problem solve and provide solutions to customer issues
• Ability to strengthen relationships with teammates, business partners and specialists through collaboration
• Self-motivated, confident and ability to multitask effectively
• Perform quality work within determined timeframes
• Interact professionally with other employees, customers, vendors and shareholders
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees, departments, divisions, etc.
• Work on ad-hoc tasks, assignments and projects as needed

Potential Salary: $45,000 - $65,000 annually

This salary range only reflects base wages and does not include benefits, bonus, or incentive pay. Salary bands are purposefully wide ranging to encompass the different factors considered in determining where a candidate falls in the range, including but not limited to, seniority, performance, experience, education, and any other legitimate, non-discriminatory factor permitted by law.

Metropolitan Commercial Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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