Universal Banker (Floater)

The Washington Trust Company; Richmond (RI); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player seeks a dynamic Universal/Flex Banker to enhance customer experiences in a hybrid work environment. This role requires adaptability, strong interpersonal skills, and a passion for customer service. You will engage with customers, process transactions, and build lasting relationships while navigating various banking systems. With a commitment to training and professional growth, this position offers a comprehensive benefits package and opportunities for advancement. If you thrive in a fast-paced environment and are eager to contribute to a reputable organization, this is the perfect opportunity for you.

Benefits

Comprehensive Benefits Package

Tuition Reimbursement

Community Service Opportunities

Mileage Reimbursement

401(k) Plan

Wellness Program

Professional Development

Quarterly Incentives

Friendly Work Environment

Qualifications

• Proven experience in customer service or banking.
• Strong computer skills to navigate banking systems.

Responsibilities

• Process customer transactions accurately and efficiently.
• Provide a superior banking experience through relationship building.

Skills

Customer Service

Banking Knowledge

Flexibility

Interpersonal Skills

Cash Handling

Computer Skills

Listening Skills

Education

High School Diploma

Banking Certification

Tools

Banking Software

Cash Counting Machines

ATMs

Job description

Universal/Flex Banker (Floater)

Branch Banking Careers Available at Washington Trust!

Our branch banking employees create an environment of trust and an exceptional experience for our customers.

This unique position of Branch Flex Banker (Float) requires an individual to have previous banking experience and the ability to adapt to a changing environment.

This position supports a hybrid on-site/remote work schedule based on assignment. Travel is required within our Branch Network, with a home base at the Customer Solutions Center in Richmond, RI. Premium pay will be considered.

What your responsibilities will be:

• While actively engaging with the customer, process customer transactions accurately
• Understanding and applying bank policies and procedures
• Provide a superior banking experience for the customer through a relationship building approach
• Proactively seek and recommend the best products and services to fit the customer's needs
• Contribute to the achievement of sales objectives
• Accurately and efficiently process and manage customer transactions
• Understand and navigate various bank systems and equipment (ATMs, cash counting machines, cash recycler)

Qualifications that make you a good fit:

• Flexibility to adapt to ongoing schedule and location changes, as well as business change
• Enthusiasm for working with customers
• Possessing the initiative to be successful
• Proven experience in a customer service environment, prior banking, or financial services
• An understanding of personal finance which includes bank products and services
• Experience handling cash and processing transactions
• Strong computer skills with the ability to navigate various banking computer systems
• Experience dealing with confidential customer information
• Strong interpersonal skills
• The ability to initiate and maintain conversations that result in customer trust and banking relationships
• Great listening skills to identify products and services to meet customer needs

What we offer:

• Exceptional training and professional development from day one. We combine classroom and on-the job training with experienced mentors to support you during your development
• A Career Development Plan that gives you the knowledge and skills to advance. We'll recognize and reward you with monetary increases and or bonuses at achieved milestones
• The opportunity to build successful relationships with business partners throughout the organization
• Achievable individual sales goals that pay you quarterly incentives while you contribute to the overall success of the branch team and organization
• Comprehensive benefits package, wellness program and generous tuition reimbursement for qualified coursework
• A friendly employee work environment with a company who maintains a culture of pride and commitment to our customers and community.
• Community service opportunities where you are encouraged and recognized for participation and giving back to your community.

Hours:

This is a 40-hour work week position. Availability required during these times:

Monday-Friday 7:45AM-6:15PM; Saturday 7:45AM-1:15PM

*Saturday availability required, frequency dependent on need

Must have reliable transportation, we offer mileage reimbursement for travel beyond base location.

Our employees enjoy a comprehensive benefits package, which includes health and welfare benefits, paid time-off, work-life program, and a 401(k) plan. We believe employees who are valued, recognized, rewarded and empowered, will achieve personal and professional growth. Apply today and find out why we have been voted one of the Best Places to Work in Rhode Island since 2011!

The Washington Trust Company, and each of its subsidiaries and affiliates are committed to cultivating and promoting a diverse and inclusive workforce. We seek to provide an environment of equal employment opportunity and advancement to all employees and applicants. It is our policy to provide equal employment and advancement opportunities without regard to race, color, ethnicity, age, religion, gender, pregnancy/childbirth, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, or any other category protected by federal, state and/or local laws. Click Here to view the EEOC "Know Your Rights" notice and Click Here to view the "Pay Transparency Nondiscrimination Provision".

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