Universal Banker - Fayetteville, AR

Generations Bank; Fayetteville (AR); On-site; USD 35,000 - 50,000; Full time

Job summary

Generations Bank is seeking a Universal Banker passionate about customer service. The role involves processing financial transactions, building customer relationships, and adhering to banking regulations. Ideal candidates will possess strong communication skills and a commitment to community engagement.

Benefits

Competitive Wages

Comprehensive medical, dental and vision benefits

Paid time-off program

Company-paid holidays (10 annually)

401(k) with Company Match

Company-paid Basic Life Insurance

Company-paid Short-Term Disability

Employee Assistance Program

Paid Maternity and Paternity Leave

Training and Advancement opportunities

Company-sponsored volunteer opportunities

Qualifications

• High school diploma or GED required.
• One or more years of customer service experience.
• Ability to perform essential physical and mental demands.

Responsibilities

• Process financial transactions including cashing checks and account transactions.
• Make decisions regarding new accounts and ensure compliance with bank policies.
• Provide training and support to less experienced staff.

Skills

Customer Service

Attention to Detail

Communication

Bilingual (English and Spanish)

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Universal Banker

As a Universal Banker at Generations Bank, you will have a passion for helping customers. Building, maintaining and deepening relationships will be at the heart of this position. You will provide exceptional customer service by recommending appropriate customer solutions using the Bank's catalogue of various products and services.

What Makes Generations Bank Different? We prioritize a diverse and talented group of people who are encouraged to bring their full self to work. We are committed to a common goal, serving our community. Our four core values are more than words, they're at the heart of everything we do. We believe a team with a strong culture and unified purpose is better in the long run.

Core Values:

• Accountability: We believe our work commitments should be done fully, and lending a hand to fellow team members isn't optional.
• Relationships: We believe when we treat our team and customers with humility, dignity, and pride we reach our highest potential.
• Communication: We believe in proactively sharing ideas and information.
• Stewardship: We believe each team member should care for our assets and opportunities as if they were their own.

If you share a common vision in our culture and core values, we encourage you to apply.

What Does a Universal Banker Do? The responsibilities listed below are representative of the knowledge, skill, and/or ability to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

1. Accepts and accurately processes all financial transactions including cashing checks, processing checking, and savings account transactions; issues official checks, cashier's checks, money orders, and other negotiable instruments; assists in balancing accounts; cross-sells and places customers in appropriate account products; cross-sells other Bank services and refers customers to the appropriate departments.
2. Makes decisions regarding the opening of new accounts; completes account documents requiring customer signatures; checks credit history through Chex Systems.
3. Responsible for balancing cash drawer; following cashing handling and balancing procedures.
4. Balances cash vault and ensures audit safety and soundness of branch.
5. Knowledgeable and skilled in the areas of new accounts, teller, vault, safe deposit, and branch operations.
6. Provides training and support to less experienced Universal Bankers and other staff.
7. Assures compliance with all Bank policies and procedures, and all state and federal banking laws, rules and regulations; adherence to Bank Secrecy Act (BSA).
8. Perform other job-related duties as assigned.

ADDITIONAL INFORMATION

• The work schedule is 8-5 or 8:30-5:30, M-F.
• This is a full-time, non-exempt (hourly) job.
• As a community bank, Generations is deeply invested in our community! Beyond the teller area, this role will have opportunities for community outreach/involvement.
• All Semifinalist candidates take a timed, math assessment test in a proctored setting to ensure ability to solve basic math problems.

What Are The Requirements?

BASIC QUALIFICATIONS - you must have these to be considered for this role:

• High school diploma or general education degree (GED).
• One or more years of customer service.
• Ability to perform the essential physical and mental demands listed in the attached "Full Job Description."

PREFERRED QUALIFICATIONS - you will stand out if you have these:

• Strong basic math skills.
• Intermediate bilingual language ability (English and Spanish).
• High attention to detail and strong organizational skills.
• Experience with Microsoft Office programs.
• Strong personal initiative and flexibility.
• Six months or more of cash handling experience.

Why Should I Apply?

• Competitive Wages
• Comprehensive medical, dental and vision benefits
• Paid time-off program
• Company-paid holidays (10 annually)
• 401(k) with Company Match
• Company-paid Basic Life Insurance
• Company-paid Short-Term Disability
• Employee Assistance Program
• Paid Maternity and Paternity Leave
• Training and Advancement opportunities
• Company-sponsored volunteer opportunities

Applicants who are offered this role are required to submit to a background check including a criminal record check, employment, education verification, and drug screening.