Universal Banker - Elberton, GA

Vallant Financial, Inc.; Elberton (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Vallant Bank is seeking a Universal Banker I to deliver exceptional customer experiences, process teller and personal banking transactions, and up-sell bank products in a Georgia branch. The role requires serving customers with accuracy and professionalism while maintaining knowledge of the bank's offerings.

The Universal Banker I will help grow deposits, build relationships with a defined client base, and support the bank's service standards and philosophy.

Qualifications

• Knowledge of bank products and services.
• Willingness to serve customers.
• Ability to function in a network environment and basic math/accounting understanding.

Responsibilities

• Demonstrate exceptional customer interaction while completing transactions accurately.
• Demonstrate knowledge of the bank's products and services.
• Provide superior service in customer transactions and match needs with solutions.
• Grow deposits by delivering an exceptional customer experience in-branch.
• Build long-term customer relationships by understanding client financial goals.

Skills

Customer Service

Sales Experience

MS Office & SharePoint

Education

High school diploma or equivalent

Tools

SharePoint

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Elberton, GA, US

JOB DESCRIPTION

Employer Department

Job title Exemption status

Universal Banker I Non-Exempt

Supervised by

Branch Manager/Retail Sales Manager

Job Summary

The Universal Banker is responsible for:

• ~demonstrating exceptional customer interaction while efficiently and accurately completing customer transactions in both the Teller and Personal Banker job responsibilities
• ~demonstrating an accurate knowledge of the bank's products and services
• ~ensuring superior quality service in completing all customer transactions
• ~matching the financial needs that achieve those customer goals with product and service solutions
• ~growing the deposits of the bank by creating an exceptional customer experience while providing and filling customer needs as they occur in the branch environment
• ~building long-term customer relationships with a focused group of customers by being knowledgeable of the customer base, and proactively uncovering individual customer financial goals
• ~maintaining a positive service mentality
• ~having the capacity to successfully satisfy the customer while considering the resources and needs of the organization

The employee will support the bank's strategic goals, vision, mission, core values, service standards and service philosophy in actions, words and deeds.

Skills, Knowledge, Talents

Education

High school graduate with equivalent work and skill experience.

Prior Experience

One year banking, customer service and/or sales experience preferred.

Required Skills and Knowledge

Must have a comprehensive knowledge of the bank's products and services. Must have a willingness to serve.

Must be able to function efficiently in a network environment and have a working knowledge of Microsoft Office and SharePoint.

Must be able to function efficiently on a general business level of math, possess general accounting knowledge (i.e. debits, credits, and an understanding of the bank's account reconciliations).

Project a professional image by adhering to guidelines in the employee handbook.

Must have a general understanding of the Federal Reserve Banking System.

Must be able to collect, research, and analyze information skillfully.

Must be a self-starter, a creative thinker, flexible, eager, nurturing, open to change and exhibit good judgment.

Must be a leader by example, attentive to detail, work well with others and responsive to supervisory guidance.

Vallant Bank is an Equal Opportunity Employer and a Drug Free Workplace. As a condition of employment, a completed Application of Employment and satisfactory results from a background check and drug screening must be received. Vallantsupports a diverse work force and welcomes all qualified applicants. It is the policy of Vallant Bank to consider applicants without regard to race, color, religion, creed, national origin, gender, disability, marital or veteran status, age or any other legally protected status.