Universal Banker-Central (Lemay, Oakville, Bevo, Grand)

Midwest BankCentre; St. Louis (MO); On-site; USD 44,000 - 54,000; Full time

Job summary

Join a leading bank as a Universal Banker, where you'll engage with customers, offer tailored financial solutions, and support branch goals. Ideal candidates have a strong customer-centric focus, problem-solving abilities, and flexibility to work in various locations. This full-time position provides opportunity for growth in a dynamic banking environment.

Qualifications

• 2+ years of bank customer contact or retail sales experience preferred.
• Exceptional communication skills and client engagement ability.
• Flexibility to work weekends and evenings as per business needs.

Responsibilities

• Engage with customers to promote products and provide consultative advice.
• Support digital banking solutions and assist customers with transactions.
• Follow banking compliance regulations and assist with account maintenance.

Skills

Customer Centric Focus

Interpersonal Skills

Problem-solving

Attention to Detail

Technological Savvy

Education

High School Diploma

Associate's or Bachelor's degree

Job description

Universal Banker-Central (Lemay, Oakville, Bevo, Grand)

Join to apply for the Universal Banker-Central (Lemay, Oakville, Bevo, Grand) role at Midwest BankCentre

Universal Banker-Central (Lemay, Oakville, Bevo, Grand)

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Join to apply for the Universal Banker-Central (Lemay, Oakville, Bevo, Grand) role at Midwest BankCentre

While this position will initially report to one of the specified branches, it may require relocation depending on evolving organizational needs.

Objectives of this Role

• Engage with customers and establish rapport that encourages further engagement
• Assist team in achieving branch goals
• Provide excellent customer service
• Remain flexible to accommodate branch staffing needs
• Work independently and manage their time
• Follow policies and procedures, maintain accuracy
• Follow through on daily, weekly and monthly tasks
• Contribute to branch meetings and culture
  
  

Essential Functions

• Promote products and services based on customer's needs: Understand each customer's financial goals and provide consultative advice to help them achieve their goals; go beyond basic transactional interactions to derive complete solutions tailored to each customer's unique situation. Banker will be responsible for assisting with account opening and account maintenance including completion of consumer loan applications and closings.
• Understanding of digital systems and its functionality: Support and promote digital banking with knowledge of all online and app-based banking solutions, online/mobile banking setup, login, and password resets while offering advice in using various digital solutions like bill pay, mobile deposit, alerts, online transfers, payments, etc.
• Teller transaction processing: Assist customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies and answering questions. Maintain and balance cash drawers and reconcile discrepancies. Teller will be responsible for assisting with account maintenance including completion of credit card applications.
• In-bound and out-bound call handling: Be proactive, using contact management methodology to build relationships over time, identifying opportunities for expanding customer relationships, making next-best product recommendations, and solving issues or problems before they arise.
• Referrals to business partners: Connect customers to experienced banking partners when appropriate to ensure that customers can accomplish all their financial needs within Midwest BankCentre.
• Assist team in achieving branch goals: Meet quarterly banker minimum standards, participate in sales, service and product training meetings and MBC@Work presentations.
• Understanding of federal banking regulations: Through specific on-going training, you will gain knowledge of and adhere to BSA, USA Patriot Act, AML, and Notary Public. The employee must maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies, and procedures and apply them to daily tasks.
  
  

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities are as required and may change at any time with or without notice.

Competencies

• Customer Centric Focus
• Diversity and Inclusion
• Act with Integrity
• Collaboration and Teamwork
• Results Oriented/Execution
• Business Acumen
  
  

Skills And Qualifications

• High School Diploma (or equivalent) is required; Associates or Bachelor's degree preferred
• A minimum of two years bank customer contact or retail sales experience preferred.
• Exceptional interpersonal and communication skills, with the ability to build rapport and engage clients effectively.
• Technologically savvy with the ability to quickly learn and adapt to new systems and software.
• Problem-solving mindset and the ability to think critically under pressure.
• Excellent attention to detail and organizational skills.
• Ability to work independently, as well as collaborate effectively within a team environment.
• Flexibility to work some weekends and evenings, as per business needs.
  
  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Working Conditions

Willing and able to travel to other locations/branches Willing and able to work required overtime. This position is hourly and full time. Generally, the position will require 40 hours per week. Evenings and weekends may be required as necessary.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Accounting

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