Universal Banker - Bilingual Mont Belvieu Job Details

First Liberty Bank; Pearland (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Une banque locale recherche un Universal Banker - Poste d'entrée. Le candidat sera responsable du traitement des transactions, de l'ouverture des comptes et de la promotion des produits de la banque. Un bon service client et une connaissance des opérations bancaires sont nécessaires. Le poste nécessite un diplôme de lycée et une expérience minimale en service client.

Qualifications

• Diplôme de lycée ou équivalent requis; minimum de 6 mois d'expérience en service client.
• Connaissance des opérations de succursale et des transactions bancaires.
• Compétences en communication et service client indispensables.

Responsibilities

• Responsable du traitement des transactions et de l'ouverture des comptes.
• Promouvoir les produits et services bancaires.
• Assurer une expérience client de qualité dans l'efficacité et la conformité.

Skills

Customer Service

Problem Solving

Communication

Multilingual Skills (Spanish)

Education

High School Diploma or GED

Job description

Department: Universal Banker Representative

Salary: 0.00

City/State: Alvin, Pearland, Manvel and Mont Belvieu, TX

Education: High School Diploma or equivalent certificate.

Type: Full Time

Experience: High School Diploma or equivalent certificate.

Contact Name: Jill Anslum

Contact Email: [e-mail]

Date Posted: 05/16/2025

Description:

Job Title: Universal Banker - Entry Level

Reports To: Location Manager

FLSA Status: Non-Exempt

Job Summary: Responsible for processing various types of transactions and opening personal and business accounts; seeks referral opportunities by effectively profiling. Promotes the bank’s products and services. Owns the client experience from start to finish; performs location procedures to ensure efficiency and compliance with policies and regulations.

Essential Job Functions:

1. Owns client experience by being courteous, welcoming, and providing prompt attention.
2. Educates clients on using technology self-service options like the FLB Mobile App and ITMs.
3. Refers clients to other bank services to meet their financial goals.
4. Answers phone inquiries and resolves issues efficiently.
5. Ensures accurate and compliant financial transactions.
6. Opens and closes accounts, processes ATM/Debit card orders.
7. Handles transactions such as deposits, withdrawals, loan payments, and cash advances.
8. Manages cash, ensuring limits are followed, and reports discrepancies.
9. Handles Safe Deposit transactions and requests, if applicable.
10. Adheres to all policies, procedures, and regulations.
11. Completes training on regulations, policies, and procedures timely.

Success depends on quick and accurate learning of products, services, and procedures, working across teams to deliver solutions.

Supervisory Responsibilities: None

Education & Qualifications: High School Diploma or GED required; minimum 6 months customer service experience.

Knowledge/Skills/Abilities: Knowledge of branch operations, account opening, transactions, compliance, and internal policies. Good customer service and problem-solving skills. Ability to work independently and communicate effectively. Multilingual skills, including Spanish, are a plus.

Work Environment/Physical Demands: Office setting, frequent sitting, occasional standing, walking, reaching. May operate various office equipment. Physical demands include lifting up to 15 pounds.