Universal Banker 1

Grand.bank; Hattiesburg (MS); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

401(k) and Profit Sharing

Disability Insurance

Tuition Reimbursement

Community Service PTO Match

Job summary

A community bank in Hattiesburg, MS, seeks a Universal Banker to enhance customer satisfaction and loyalty by identifying their needs and matching them with appropriate financial products. The role involves performing teller duties, advising clients, and building solid relationships. Candidates should possess a high school diploma, sales experience, and effective communication skills. Grand Bank offers a competitive salary, incentives, and benefits including 401(k), tuition reimbursement, and disability insurance.

Qualifications

• Minimum 1-year sales and customer experience in financial services required.
• One year of cash-handling experience required.
• Enthusiastic and motivated self-starter with a strong work ethic.
• 2 years working with the public in a full-service financial institution preferred.
• Proficient in English, both oral and written.
• Strong integrity, self-motivation, and professional appearance.
• Ability to use multiple computer systems simultaneously and strong math skills.

Responsibilities

• Identify customer needs and offer appropriate bank solutions.
• Perform teller duties, providing optimal customer experience.
• Build and maintain strong client relationships.
• Learn all aspects of the role and complete training on products and regulations.
• Build and maintain customer relationships to expand existing relationships.
• Educate clients on self-service options (mobile, online, ATM).
• Maintain risk awareness and adhere to bank policies and procedures.

Skills

Customer service

Cash handling

Sales experience

Communication

Microsoft Office proficiency

Attention to detail

Professional demeanor

Education

High school diploma or equivalent

Some college is preferred

Tools

Microsoft Office

Job description

Job Summary

The Universal Banker is responsible for identifying customer needs and matching them with the appropriate bank products and services to enhance a current or prospective customer’s satisfaction, loyalty, and financial well‑being. They will leverage general consumer banking product knowledge to proactively serve and sell to clients and prospective clients in Grand Bank’s footprint. The selected candidate will develop meaningful customer relationships while fulfilling financial needs assisting clients in improving their financial well‑being.

Essential Duties and Responsibilities

• May represent Grand Bank to local or national prospective clients through facilitating financial literacy training, financial product and service training, and advocating on behalf of the bank or associated non‑for‑profit partners.
• Frequently performs teller duties providing consistent optimal customer experience on the teller line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions.
• Advises clients on optimal solutions for their needs by leveraging industry, institutional, and product specific knowledge. Maximize customer experience by matching bank solutions with stated customer needs.
• Exhibits a strong commitment to learning every aspect of the role and complete assigned training related to applicable products, services, and Bank Regulations in a timely manner.
• May conduct outbound phone calls using generated customer and prospect lead lists to expand existing customer relationships and acquire new ones.
• Accurately and efficiently processes a variety of routine and complex deposit and consumer loan account openings, including assistance across both physical and digital platforms.
• Evaluates checks to verify endorsements, funds availability, dates, identification of persons receiving payments, bank names, and overall legality of the documents. Can make some fee refund decisions.
• Identifies customer needs, offers appropriate bank solutions and makes the appropriate referrals to other departments when necessary.
• Manages existing clients and prospects by meeting with them, both in person and over the phone, to build and maintain strong, lasting relationships, discover financial needs and tailor product solutions to meet the client’s overall financial needs.
• Proactively educates clients on self‑service opportunities, including mobile, online and ATM services, allowing them 24/7 access to all their accounts.
• Supports the Bank’s fundamental risk management culture through awareness, knowledge and sound decision making.
• Performs all work duties within the Bank’s guidelines, policies, procedures, and standards of performance.
• Performs any other related work duties assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High school diploma or equivalent is required (some college is preferred).
• A minimum of 1‑year sales and customer experience in financial services required.
• One (1) year of cash‑handling experience required.
• Two years working with the public in a full‑service financial institution is preferred.
• Ability to communicate fluently in English via both oral and written communication.
• Trustworthiness and the expectation to act with integrity.
• Is an enthusiastic, highly motivated self‑starter with a strong work ethic.
• Present a professional image and attitude at all times.
• Ability to maintain a work area that ensures the safety of all negotiables and confidential records.
• Thorough understanding of and commitment to quality customer service.
• Able to remain calm and composed in high‑stress customer interactions.
• Able to utilize multiple computer systems simultaneously.
• Proficiency in Microsoft Office products.
• Excellent verbal and written communication skills.
• Excellent math skills including attention to detail in all computations.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to speak or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Grand Bank offers a competitive salary along with the following benefits:

• 401(k) and Profit Sharing
• Disability Insurance
• Community Service PTO Match (Bank approved)
• Tuition Reimbursement

  Job Type: Full‑time

  Pay: Based on education and experience. Salary plus incentive.

  ABOUT GRAND BANK FOR SAVINGS, FSB

  Grand Bank is exploding with growth and on the fast track to becoming a leader in providing affordable, innovative financial products to our customers throughout the U.S. Our mission is to deliver cost‑effective financial tools to give our customers better ways to borrow, spend, and save. We thrive on creating solutions to help our customers live healthier financial lives and improve their relationship with money. From saving for retirement to buying their first home, whatever stage of life they are in, we are with them every step of the way.

  Chartered in 1968, Grand Bank has a rich history of thinking out of the box to offer unique products to meet the needs of our customers. We value our team members and all they bring to the table. If you’re enthusiastic about delivering customer‑focused solutions with a digital edge to help others build solid financial health, you want to work for us. You’ll discover a career full of excitement, challenge, purpose, and opportunity at Grand Bank. We are proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse, talented, and engaged team.

  We offer competitive salaries, advancement opportunities, and a comprehensive benefits package. Join our team today!