Universal Banker

American Bank & Trust AB; Watertown, Northern (SD, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

American Bank & Trust AB is seeking a customer-focused teller to identify customer needs and cross-sell bank products. You will perform teller duties and support related financial services, including IRA distributions and debit card processing.

Ideal candidates have prior customer service or retail experience, appreciate confidentiality, and can multitask in a fast-paced banking environment. This role requires accuracy and strong ethical standards, with occasional after-hours or weekend work.

Qualifications

• High school diploma or equivalent required.
• Prior banking or retail experience preferred.
• Maintain confidentiality of customer information.

Responsibilities

• Interact with customers in a courteous, professional, and friendly manner to identify needs and recommend bank products.
• Proficient in all teller duties and provide teller line support as needed.
• Handle IRA distributions, sales, and stay current on IRA changes by attending sessions.
• Process debit card requests including activation, closure, and issue resolution.
• Assist customers with Internet Banking and other Retail Tech products and issues.

Skills

Confidentiality

Organized

Multitask

Problem solving

Attention to detail

Ethical focus

Education

High School Diploma or equivalent

Job description

PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES: (90%)

• Interacts with customers in a courteous, professional, and friendly manner to identify their needs. Provides the products needed for the customer or cross-sells to the appropriate areas of the bank to identify solutions for those needs.
• Proficient in all teller duties and provides customer service in the teller line when
• Responsible for IRA distributions, sales, and Must stay abreast of changes by attending IRA sessions.
• Process debit card requests – activate, close, delete, hot card, research customer issues and review
• Connect customers to Internet Banking and other Retail Technological Products and assist with related banking issues.
• Maintain risk related files including dormant, negative, and write off accounts, and Money Service Business, Cash Management, Merchant Source Capture, and Consumer Source Capture customers.

SECONDARY RESPONSIBILITIES AND ACCOUNTABILITIES: (10%)

• Develops relationships with other bank employees to enhance teamwork.
• Represents Bank at various civic and community events.
• Participate in Retail meetings, adhere to compliance procedures and participate in required training.
• Other duties as may be assigned.

TEAM/COMMITTEE ASSIGNMENTS:

• TBD

ROLE QUALIFICATIONS:

Education

• High School Diploma or the equivalent required.

Experience

• Prefer customer service and/or retail cashier experience. Prior banking experience helpful.

Other Skills and Abilities

• Maintain confidentiality of customer information
• Resourceful, well organized and ability to multitask
• Effective problem-solving and decision-making skills
• Strong attention to detail
• Strong ethical focus

PERFORMANCE MEASURES:

• Meets or exceeds annual goals as pre-established by immediate supervisor.
• Compliance with regulatory requirements.
• Meets all sales and growth goals.
• Balances efficiently and accurately, with quarterly offages less than 3.
• Achieves a minimum of 3 referrals quarterly.

WORKING CONDITIONS:

Work is performed largely within the Bank with limited chance for personal injury. Prolonged and frequent mental and visual concentration required. Periodic stressful situations in response to multiple priorities within established deadlines. Work hours are generally during normal business hours. Unscheduled evening and weekend work may be needed to meet the needs of customers and employees. Occasional out-of-town and overnight business travel may be required. Work on some Saturdays will be required. Must be able to lift and move up to 20 pounds of office supplies and equipment. Some bending, turning, and twisting required.

GENERAL NOTICE:

This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability.

This position description does not constitute an employment agreement between the Bank and employee and is subject to change by the employer as the needs of the Bank and requirements of the position change.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.