Universal Banker

American Bank & Trust - South Dakota; Watertown (SD); On-site; USD 30,000 - 42,000; Full time

Job summary

A regional bank in Watertown seeks a customer service representative to interact with customers professionally and efficiently. Responsibilities include identifying customer needs, processing debit card requests, and managing IRA distributions. A high school diploma is required, along with customer service or retail cashier experience. The ideal candidate should have strong communication and organizational skills, with an ability to handle multiple priorities effectively. This role may require evening and weekend work and occasional travel.

Qualifications

• Prefer customer service and/or retail cashier experience.
• Prior banking experience helpful.

Responsibilities

• Interact with customers in a courteous manner to identify needs.
• Provide products and solutions for customer needs.
• Process debit card requests and manage IRA distributions.
• Assist customers with Internet Banking and related issues.

Skills

Strong communication skills

Customer service focused

Resourceful and well organized

Effective problem-solving skills

Strong attention to detail

Maintain confidentiality

Education

High School Diploma or equivalent

Job description

PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES

• Interacts with customers in a courteous, professional, and friendly manner to identify their needs. Provides the products needed for the customer or cross-sells to the appropriate areas of the bank to identify solutions for those needs.
• Proficient in all teller duties and provides customer service in the teller line when
• Responsible for IRA distributions, sales, and Must stay abreast of changes by attending IRA sessions.
• Process debit card requests – activate, close, delete, hot card, research customer issues and review
• Connect customers to Internet Banking and other Retail Technological Products and assist with related banking issues.
• Maintain risk related files including dormant, negative, and write off accounts, and Money Service Business, Cash Management, Merchant Source Capture, and Consumer Source Capture customers.

SECONDARY RESPONSIBILITIES AND ACCOUNTABILITIES

• Develops relationships with other bank employees to enhance teamwork.
• Represents Bank at various civic and community events.
• Participate in Retail meetings, adhere to compliance procedures and participate in required training.
• Other duties as may be assigned.

TEAM/COMMITTEE ASSIGNMENTS

• TBD

ROLE QUALIFICATIONS

Education

• High School Diploma or the equivalent required.

Experience

• Prefer customer service and/or retail cashier experience. Prior banking experience helpful.

Other Skills And Abilities

• Strong communication skill
• Customer service focused
• Maintain confidentiality of customer information
• Resourceful, well organized and ability to multitask
• Effective problem-solving and decision-making skills
• Strong attention to detail
• Strong ethical focus

PERFORMANCE MEASURES

• Meets or exceeds annual goals as pre-established by immediate supervisor.
• Compliance with regulatory requirements.
• Meets all sales and growth goals.
• Balances efficiently and accurately, with quarterly offages less than 3.
• Achieves a minimum of 3 referrals quarterly.

WORKING CONDITIONS

Work is performed largely within the Bank with limited chance for personal injury. Prolonged and frequent mental and visual concentration required. Periodic stressful situations in response to multiple priorities within established deadlines. Work hours are generally during normal business hours. Unscheduled evening and weekend work may be needed to meet the needs of customers and employees. Occasional out-of-town and overnight business travel may be required. Work on some Saturdays will be required. Must be able to lift and move up to 20 pounds of office supplies and equipment. Some bending, turning, and twisting required.

GENERAL NOTICE

This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability. This position description does not constitute an employment agreement between the Bank and employee and is subject to change by the employer as the needs of the Bank and requirements of the position change.