Universal Banker

Central Bank; Tulsa (OK); On-site; USD 29,000 - 36,000; Full time

Job summary

Central Bank in Tulsa, OK is seeking a friendly teller to greet customers, assess needs, and guide them to the right banking solutions. You will open new accounts and provide a full range of services including online banking and cards.

The role requires accurate processing of deposits, withdrawals, and transfers, with emphasis on risk awareness, compliance, and customer satisfaction in a fast-paced environment.

Qualifications

• Assist customers with accounts and services to select the most suitable product or service.
• Display solid knowledge of fraud prevention and safety guidelines.
• Balance cash drawer and maintain accuracy in routine transactions.
• Understand and apply Bank Secrecy Act and other regulations in daily work.
• Respond to inquiries and resolve discrepancies in customer accounts.

Responsibilities

• Open new personal or business accounts including checking and savings accounts, CDs, IRA, and online services.
• Process teller transactions: cashing checks, deposits, withdrawals, loan payments, transfers.
• Balance cash drawer daily and assist in identifying cash variances or shortages.
• Provide accurate service on account maintenance requests and research inquiries.
• Referrals to other banking products and services to meet customer needs.

Skills

Customer service

Cash handling

Sales focus

Regulatory compliance

Problem solving

Job description

Meet and greet customers as they enter the department or facility.

Assess the needs of the customer, explain the accounts and services available, and assist in the selection of the most appropriate product or service for the customer's needs.

Open new personal or business accounts including checking and savings accounts, certificates of deposit (CD), safe deposit boxes, individual retirement accounts (IRA), internet banking services, ATM and debit cards, and credit cards.

Accurately prepare all related documentation.

Provide accurate and timely service on account maintenance and research requests, change of address requests, stop payment requests, telephone and wire transfer requests, check orders, funds transfers, and other customer requests.

Respond to customer inquiries and concerns and resolve problems or discrepancies with customer accounts.

Accurately and efficiently process and record teller transactions for Bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments, conducting money transfers, placing stop payments, conducting cash advances, and other related services.

Verify and balance cash drawer daily.

Assist in identifying cash offages.

Demonstrate sound risk management in decision making, including displaying solid knowledge of guidelines for fraud prevention and robbery.

Understand and comply with loss control measures by maintaining cash drawer within prescribed limits.

Prepare necessary forms for proper completion of Bank Secrecy Act (BSA) requirement, including obtaining appropriate documentation from customers and non-customers.

Actively participate in the Retail sales program; attend appropriate sales training; utilize sales program initiatives; work with manager to set goals and make every effort to reach targeted goals.

Make referrals to other business units for traditional and non-traditional banking products and services.

Acquire and maintain thorough knowledge and understanding of compliance, security, and regulatory issues relating to teller and customer service areas (e.g., Bank Secrecy Act, Regulation CC, E, DD, P, OFAC, etc.) evidenced by appropriate application of these regulations in day-to-day operations.

Consistently deliver Legendary Service by promptly and professionally greeting customers in-person and by phone and facilitating a welcoming and customer-focused environment.

May be assigned vault balancing responsibilities.

Assist others in the department or facility as needed and/or directed.