Universal Banker

CFG BANK; Timonium (MD); On-site; USD 27,552,000 - 39,950,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) match

Discretionary bonus

Overtime pay

Job summary

CFG Bank is seeking a Universal Banker in Timonium, MD, to deliver exceptional customer service while handling Teller and Platform transactions. You will promote bank products, support branch operations, and maintain compliance with regulations.

The role requires solid math skills, strong communication, and the ability to handle cash securely. Join CFG Bank’s team to contribute to customer relationships, participate in audits, and support a branch focused on service excellence in a collaborative

Qualifications

• High school diploma or equivalent with basic math skills.
• 2–3 years of related branch-banking experience preferred.
• Knowledge of IRA account structures, rules and requirements.
• Cross-training in Teller and Platform skills; experience in both areas preferred.
• Strong written and verbal communication skills for interaction with the public and colleagues across departments.
• Proficiency in MS Word and Excel; basic computer literacy.

Responsibilities

• Greet customers warmly and provide efficient service while adhering to bank regulations.
• Handle Teller and Platform transactions accurately and securely.
• Identify and promote bank products to enhance customer relationships.
• Contribute to meeting branch and bank goals through effective self-management.
• Maintain comprehensive knowledge of bank products and services.
• Cross-train in Teller and Platform transactions to assist customers in both areas.
• Monitor confidentiality and compliance of customer information and transactions.
• Perform teller duties at the teller station and manage cash and coin transactions.
• Support branch operations with audits and regulatory compliance.

Skills

Customer service

Time management

Organizational skills

MS Word and Excel

Interpersonal skills

Communication

Education

High school diploma or equivalent

Tools

IRA account knowledge

Job description

About this position

CFG Bank, headquartered in Baltimore, Maryland, serves the national healthcare and multifamily markets and the Mid-Atlantic region. As the sixth-largest bank in the Baltimore area by deposits and the largest bank headquartered in Baltimore, CFG has grown from $1 billion in assets in 2019 to more than $6 billion today. With over 30 years of industry expertise and a position among the nation’s leading healthcare bridge-to-HUD lenders, we combine the capabilities of a large financial institution with the agility, service, and entrepreneurial spirit of a boutique bank. Recognized by the Baltimore Business Journal as a Best Place to Work, we are committed to creating an environment where employees can grow, make an impact, and build rewarding careers.

Position Summary

As a Universal Banker at CFG Bank, you'll embody our commitment to exceptional customer service. Your role encompasses greeting customers warmly, providing efficient assistance, and recommending suitable banking products and services to enhance customer relationships. You'll manage both Teller and Platform transactions, ensuring accuracy and security while maintaining strict confidentiality. Additionally, you'll play a vital role in branch operations, conducting audits, and upholding regulatory compliance standards to ensure a seamless banking experience for our customers. Our branches operate 9 AM to 4 PM, Monday through Thursday, and 9 AM to 5 PM on Fridays.

Essential Duties and Responsibilities

• Ensures customers receive friendly, efficient service while adhering to bank regulations and minimizing risks.
• Responds professionally to customer inquiries, prioritizing confidentiality of accounts and transactions.
• Identifies and promotes bank products to enhance customer relationships, referring to new accounts personnel as needed.
• Contributes to meeting branch and bank goals through effective self-management.
• Acquires and maintains comprehensive knowledge of bank products and services.
• Cross-trained in Teller and Platform transactions, assisting customers in both areas.
• Handles customer information and bank-related issues confidentially and in compliance with regulations.
• Performs all-purpose teller duties at the teller station.
• Monitors cash and security in the teller area, managing currency and coin transactions.
• Conducts various branch settlement activities independently or with branch staff assistance.
• Performs monthly teller, vacation, and other audits, ensuring accuracy and compliance.
• Ensures proper recording and processing of night depository bags under dual control.
• Manages ATM cash replenishment, reconciliation, and audits according to policy.
• Ensures compliance with bank regulatory policies, including training coordination as directed.
• Maintains cleanliness and orderliness of branch, teller area, and workstation, reporting maintenance issues promptly.

Qualifications and Requirements

• High school diploma or equivalent with basic math skills and demonstrated time-management and organizational abilities.
• Preferred minimum of two to three years of related branch-banking experience.
• Working knowledge of IRA account structures, rules, and requirements.
• Ability to be cross-trained in Teller and Platform skills; experience in both areas preferred.
• Effective written and verbal communication skills for interaction with the public and colleagues across departments.
• Strong interpersonal skills essential.
• Proficiency in MS Word and Excel, with computer literacy.
• Capable of lifting office supplies up to 40 lbs. and standing for extended periods during customer service.
• Flexibility to work varying hours, overtime, and occasionally cover staffing at other branches.
• Completion of all job-related training programs and attendance at staff meetings and other bank functions, including seminars and compliance meetings.

Compensation Disclosure

In accordance with Maryland's Equal Pay for Equal Work Act, we are committed to providing transparent wage information for all posted job opportunities. The pay for this position is $24 per hour. Compensation is determined based on factors such as Experience, Qualifications, and Internal equity.

Benefits and Additional Compensation

• Employer-provided health benefits: medical insurance, dental and vision insurance, disability insurance, life insurance, mental health support services, and wellness program
• Paid time off: vacation days, sick leave, volunteer days
• Retirement plan: 401(k) with employer match
• Other compensation elements: Discretionary annual bonus and overtime pay for non-exempt positions

Equal Opportunity Employer Statement

CFG Bank is an Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities. If you require accommodations during the application process, please contact [e-mail].

Salary Information

$24 - $24Hourly Wage