Universal Banker

Queensborough-National-Bank-; Thomson (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

Queensborough National Bank is seeking a customer-focused Teller/Personal Banker in Thomson, GA. You will handle deposits, withdrawals, and everyday banking transactions while educating customers about our products and services.

With 2 years of teller or personal banker experience, you will assist clients, maintain accurate records, and ensure compliance with bank policies and regulations. A high school diploma or better is required, with preferred accounting exposure.

Qualifications

• Experience in teller and personal banker roles.
• Knowledge of bank products, services, and regulatory requirements.
• Strong decision-making and problem-solving skills.
• Customer service with compliance emphasis.
• Equal Opportunity Employer rights and Department of Labor notice.

Responsibilities

• Performs sales, service, and financial activities with all clients.
• Conducts client conversations to identify financial needs and solutions.
• Processes deposits, withdrawals, and related transactions accurately.
• Completes documentation for performance tracking and referrals.
• Develops business with consumers and small businesses to meet goals.
• Adheres to bank policies and security measures to protect customers.

Skills

Interpersonal

Microsoft Office Suite

Professionalism

Team Player

Detail Oriented

Leader

Education

High School or better

Bachelor's degree in Finance or related field

Some college or better in Accounting

Tools

Microsoft Office Suite

Job description

Provides services to customers in a prompt, professional, and courteous manner while maintaining the confidentiality of the bank’s records and customer transactions. Educates customers about our sales and service delivery options and refers the appropriate products and services matching the clients’ needs based upon the client conversation. Also responsible for processing regular transactions, such as receiving and paying out money and keeping records of money and negotiable instruments involved in financial transactions in an efficient, friendly, and accurate manner.

Essential Duties and Responsibilities

• Performs sales, service, and financial activities with all clients
• Conducts and completes client conversation with each client to identify financial needs and potential financial solutions
• Performs intermediate duties and support related to branch’s operational activities and financial services
• Offers information on bank products and services that can benefit the customer and enhance the banking relationship through the client conversation
• Completes all sales and referral activity documentation to provide a record for performance tracking and assist in targeting future sales efforts
• Receives checks and cash for deposit, verifies deposit amounts, and examines checks for endorsement and negotiability, and issues negotiable items
• Performs special tasks such as preparing official checks, processing cash advance, accepting loan payments, redeeming savings bonds, and scanning daily transactions with accuracy
• Business development with consumers and small business prospects
• Generates new business to assist in meeting branch and individual sales, service, and referral goals
• Adheres to and completes all transactions in accordance with bank policies, procedures, and security measures to protect customers and avoid losses or penalties to the bank

Demonstrates a positive and helpful attitude toward customers and teammates throughout the bank

Assists Branch Manager with other duties and assignments as requested or necessary

• Responsible for compliance with all regulations, laws, and bank policies and procedures that pertain to day-to-day job responsibilities
• Responsible for maintaining a working knowledge of all compliance regulations pertinent to assigned duties by successful completion of any courses assigned on a timely basis
• Responsible for adherence to Queensborough’s Code of Professional Ethics and Conduct, as well as observing and promoting compliance with the Code among fellow bank personnel, customers, and vendors

Qualifications

Skills

Required

Interpersonal

Expert

Microsoft Office Suite

Expert

Preferred

Professionalism

Expert

Behaviors

Required

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Leader

Inspires teammates to follow them

Education

Required

High School or better.

Preferred

Bachelors or better in Finance or related field.

Some college or better in Accounting.

Experience

Required

2 years

Demonstrated Teller and Personal Banker experience (two years preferred)

General business and financial knowledge

Knowledge of bank products, services, departments, and state and federal regulations

Effective decision-making and problem-solving skills

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.