Full-Time Universal Banker

Ridgewood Savings Bank; Forest Hills (KY); Presencial; USD 38 000 - 46 000; Tempo integral

Resumo da oferta

Ridgewood Savings Bank in Forest Hills, NY is seeking an on-site Teller to join our branch team. You will welcome customers, process deposits and withdrawals, open accounts, and provide accurate information about bank products.

The ideal candidate has a High School Diploma or equivalent, basic math and PC skills, and a willingness to pursue certifications in life insurance, lending, or business banking. This full-time role emphasizes service, accuracy, and regulatory compliance.

Qualificações

• High School Diploma or equivalent.
• Banking experience preferred or relevant experience equivalent to a year.
• Above average verbal and written communications skills.
• Basic math skills.
• Knowledge of Bank products and services.
• Pursuit of certification in life insurance, lending, or business banking expected.
• Proficient with the use of a Personal Computer.
• Basic knowledge of Microsoft Office.

Responsabilidades

• Promotes the sale of Bank products and services to customers through the bank’s defined sales process in order to maximize banking relationships.
• Adheres to and promotes the Bank’s Core Values.
• Responds to requests and proactively approach customers and prospects regarding service, products, and account information and processing requests for various banking services.
• Processes the opening of accounts by collecting and verifying identification and information as required by the CIP/CDD in accordance with the BSA.
• Processes transactions including account closing and changes, validates identification and signatures, and checks documentation for validity.
• Processes ATM and Debit MasterCards for customers through the core system.
• Performs clerical tasks including filing, locating records, and updating account information.
• Adheres to Regulation P shred procedures.
• Analyzes and resolves customer concerns with established procedures.
• Performs follow-up calls to ensure service quality and pending items are completed.
• Gains comprehensive knowledge of bank products and services to provide accurate information.
• Verifies monetary transactions with basic math and calculator use.
• Handles various customer transactions through the core system and cash dispenser/recycler.
• Balances daily by counting cash and checks, identifying and correcting discrepancies.
• Ensures regulatory compliance by applying bank policies and procedures.
• Performs check scanning and endorsements to ensure proper credit and settlement.
• Sells currency back to vault to manage cash risk.
• Submits referrals through appropriate channels.
• Assists with training teller trainees and prepares them to operate independently.

Conhecimentos

Banking experience

Basic math

Verbal communication

Written communication

PC literacy

Microsoft Office

Customer service

Attention to detail

Formação académica

High School Diploma or equivalent

Descrição da oferta de emprego

Forest Hills
107-55 Queens Blvd
Forest Hills, NY 11375, USA

• On-site
• Staff
• Full-Time
• Requisition #: FULLT002800

Description

Estimated starting salary is $831-$1,011 per week.

Skills & Education:

• High School Diploma or equivalent.
• Banking experience preferred or relevant experience equivalent to a year.
• Above average verbal and written communications skills.
• Basic math skills.
• Knowledge of Bank products and services.
• Pursuit of certification in life insurance, lending, or business banking expected.
• Proficient with the use of a Personal Computer.
• Basic knowledge of Microsoft Office.

Duties and Responsibilities Include:

• Promotes the sale of Bank products and services to customers through the bank’s defined sales process in order to maximize banking relationships.
• Adheres to and promotes the Bank’s Core Values.
• Responds to requests and proactively approach customers and prospects regarding service, products, and account information and processing requests for various banking services.
• Processes the opening of accounts by collecting and verifying identification and information as required by the Customer Identification Program and Customer Due Diligence (CIP/CDD) in accordance with the Bank Secrecy Act (BSA). Ensures customer receives/understands their appropriate account disclosures.
• Processes transactions including the closing of accounts and executes changes following established procedures. Deters fraud by validating customer identification and signatures, checking validity of all documentation received from customers, examining and collecting all pertinent pedigree information, and examining checks for endorsements. Verifies appropriate hold codes and other information such as dates, bank names, and the legitimacy and/or negotiability of all items received.
• Process ATM and Debit MasterCards for customers through core system, ensuring correct information for appropriate delivery methods and to mitigate risk.
• Performs clerical tasks assigned by Branch Management Team including filing, locating account records, scanning of work, and updating account information on the core system.
• Adheres to current shred procedures to be compliant with Regulation P.
• Analyzes and rectifies customer concerns through satisfactory verbal and written communications by following established procedures.
• Performs follow-up phone calls to customers to ensure exceptional level of service and all pending items are received.
• Acquires comprehensive knowledge of the products and services offered by the bank in order to provide accurate and relevant information to customers.
• Verifies accuracy of monetary transaction by employing basic math skills and utilization of a calculator.
• Processes various customer transactions through effective use of the Bank’s core operating system and cash dispenser or cash recycler.
• Balances daily by counting cash, adding checks, listing transaction totals, and various ledger items. Additionally, identifies and corrects transaction errors when debits and credits do not balance.
• Ensures regulatory compliance by applying bank policies and procedures when processing transactions.
• Performs scanning of checks and ensures proper bank endorsement in order to receive accurate credit and settlement in accordance with Regulation CC.
• Sells currency back to the vault as necessary in order to mitigate risk and be compliant with set cash limit.
• Submit referrals to designated areas through appropriate channels.
• Assists with training of new teller trainees, by demonstrating and teaching appropriate transaction processing, observing and correcting the trainees as they perform transactions, and assisting them in preparing to open their own teller box.

Qualifications

Behaviors

Preferred

Enthusiastic : Shows intense and eager enjoyment and interest

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.