Universal Banker

Minnwest Bank; Sioux Falls (SD); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Medical Insurance

401(k) with Employer Match

Paid Holidays

Paid Vacation

Parental Leave

Disability Insurance

Life Insurance

Tuition Reimbursement

Employee Assistance Program (EAP)

Volunteer Time Off

ESOP

Job summary

Minnwest Bank is seeking a Full-Time Universal Banker at our Sioux Falls Louise location. You will deliver a professional customer experience from sales to service, guiding customers to the right bank products and services.

The role requires travel to other branches to provide staffing coverage and to the Minnwest Bank Training Center in Eagan, MN for Universal Banker Training; mileage reimbursement applies when using personal vehicle.

Qualifications

• High School diploma or equivalent.
• 1 year cash handling and customer service experience.
• Basic reading, writing, and mathematical skills.
• Dependable, organized team player with a positive attitude.
• Ability to communicate with customers and coworkers in a clear, effective professional manner.
• Willing to continuously learn and grow within the organization.

Responsibilities

• Provide prompt and courteous customer service by identifying and recommending bank products and services to fulfill needs.
• Process routine transactions such as deposits, cash handling, receipts, cashier's checks, and cashing.
• Proactively transition customers and prospects opportunities to achieve sales and service goals.
• Assist customers with account changes or inquiries and resolve issues.
• Maintain knowledge of all bank products and services; comply with policies and regulations.

Skills

Cash handling

Customer service

Communication

Multi-tasking

Team player

Education

High School diploma or equivalent

Associate degree

Job description

About Minnwest

Minnwest is a family owned, community bank based in Minnesota and South Dakota. We believe our success is measured by the extent in which we have a positive impact on the communities we serve. We are committed to building strong, vibrant communities through our core values:

• The customer is the first priority.
• We will keep all of the commitments we make.
• We are the people who get things done.
• We will work together as a team.

Job Summary

Full‑Time Universal Banker for our Sioux Falls Louise location. The Universal Banker is responsible for providing all Minnwest Bank customers with a professional and courteous customer experience, from sales to service. This position will inform customers of products and services to transition customers and prospects to bankers and business partners for retail and business products and services, as well as service existing account relationships.

This position requires travel to various branches to provide adequate staffing coverage due to staffing needs as well as to the Minnwest Bank Training Center in Eagan, MN for Universal Banker Training. If the local branch location has a bank vehicle, the bank vehicle should be booked for this travel. If not, the Universal Banker will be paid mileage while using their own vehicle.

Duties and Responsibilities

• Provide prompt and courteous customer service by identifying and recommending bank products and services to fulfill their needs.
• Process routine transactions such as but not limited to:
  • receiving checks and cash for deposits
  • verifying cash and endorsements
  • issuing receipts
  • issuing cashier's checks
  • cashing checks
  • paying out funds
• Proactively transition customers and prospects opportunities to achieve individual, team and organizational sales and service goals.
• Assist customers with account changes or inquiries as well as any issues or questions they may have.
• Maintain knowledge of all bank products and services.
• Comply with Minnwest Bank policies and procedures as well as state and federal banking laws and regulations.

Schedule

Monday - Friday: 8am - 5:30pm, Rotating Saturdays 9am - 12pm

Minimum Requirements

• High School diploma or equivalent
• 1 year cash handling and customer service experience
• Basic reading, writing, and mathematical skills
• Dependable, organized team player with a positive attitude
• Ability to communicate with customers and coworkers in a clear, effective professional manner.
• Willing to continuously learn and grow within the organization.

Preferred Qualifications

• 2-year associate degree
• 1 to 2 years of consumer account openings, closings, and maintenance
• Ability to multi‑task, be organized, effective time management.
• Is able to work alone or within a team setting.
• Strong mathematical and problem‑solving skills.

Pay Range

$19.60 - $22.00/hour

• Paid Bonus Program for Universal Bankers when the different levels of training have been completed and proficient in tasks

Minnwest Benefits

In addition to salary, Minnwest Bank offers a comprehensive benefits package, including incentive and recognition programs. Minnwest Bank is focused on taking care of our employees and their families, and supporting their health and financial well‑being, including:

• Comprehensive Medical, Vision and Dental Insurance
• Retirement savings including 401(k) with Employer Match and Employee Stock Ownership Plan (ESOP)
• Paid Holidays and Competitive Paid Vacation Days
• Paid Parental Leave
• Short- and Long‑Term Disability
• Life, Critical Illness, and Accidental Insurance
• Tuition Reimbursement and Career Development Opportunities
• Employee Assistance Program (EAP)
• Paid Time Off to volunteer in your community
• Opportunities to connect with others through our diversity and inclusion focused Employee Resource Group

All benefits are subject to eligibility requirements.

Workplace Environment

• Requires face‑to‑face interaction and coordination of work with customers, other employees and departments, and in‑person interaction.
• Working at a computer and utilizing a telephone
• Occasionally lifting up to 50lbs

A full background check, including federal, state, county, and civil, and general financial credit check will be conducted on the final candidate for this position. Candidate must pass the background check and financial credit check in order to obtain employment with Minnwest. Failure to meet any of the requirements may result in a rescission or your offer of employment.

EEO: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.