Universal Banker

United Bank; Richmond (VA); Hybride; USD 39 000 - 63 000; Plein temps

Résumé du poste

United Bank in Richmond, VA is seeking a Customer Service Associate to greet clients, process transactions, and provide friendly, accurate service in a branch setting. The role requires a high school diploma (Bachelor’s degree a plus) and 2–3 years of customer-service experience in banking; Spanish language skills are a plus; must handle money and learn the bank's products.

Candidates should be able to travel within the branch region up to 15%, work well in a team, and complete the in-house

Qualifications

• High school diploma or equivalent required; Bachelor’s degree a plus.
• Minimum of three years of professional level customer contact and service experience, or two years in a banking environment, preferably in a branch.
• Prior experience handling and being accountable for money is required.
• Able to complete the Bank’s in-house Training Program within a reasonable timeframe.
• Demonstrates a sales-oriented and relationship-building demeanor.

Responsabilités

• Sits/stands for extended periods; interacts with clients to process transactions and provide service.
• Reach over teller counter or desk to receive customer documents.
• Lift and carry up to 20 lbs.
• Efficiently operate a computer keyboard, mouse, and other computer components.
• Communicate with all levels of staff and translate data as needed.

Connaissances

Customer service

Relationship building

Sales oriented

Verbal and written communication

Bilingual English/Spanish

Math calculations

Self-directed learning

Teamwork

Professionalism

Attention to detail

Formation

High school diploma

Bachelor’s degree a plus

Outils

Microsoft Office

Excel

Description du poste

Qualifications

• High school diploma or equivalent required, Bachelor’s degree a plus
• Minimum of three (3) years of previous professional level of customer contact and service working experience or minimum of two (2) years of prior working experience in a Banking environment, preferably in a branch is required
• Prior experience in handling and being accountable for money is required
• Ability to successfully complete the Bank’s in-house Training Program within a reasonable timeframe required
• Ability to demonstrate in a professional manner, a sales-oriented and relationship building demeanor
• Excellent verbal and written communications skills in Spanish or additional language a plus.
• Ability to perform basic math calculations is required
• Demonstrates ability to interact confidently with clients is essential
• Ability to be initiative in self-directed learning of Bank’s products/services in order to expand and become well versed with the products/services offered.
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Products (Word, Excel) required
• Understanding and working knowledge of appropriate core banking system is beneficial
• Being detail oriented, ability to multi-task and work independently and in a team environment is essential.
• Demonstrated professionalism is required
• Ability to travel within branch region of up to 15%
  

KEY COMPETENCIES:

• Relationship and account management
• Business Development
• Accountability
• Organization and Time Management

Essential Functions:

• Sitting and standing for extended periods of time.
• Ability to reach over teller counter or desk area to receive customer transaction documents
• Ability to lift and carry up to 20 lbs
• Abilityto efficiently operate a computer keyboard, mouse, power tools, and other computer components.
• Ability to converse and exchange information with all levels of staff within organization.
• Ability to observe, perceive, identify, and translate data
• Ability to travel via automobile or public transportation

Company Profile

In Richmond, VA the expected base pay, and salary range for this role is $39,231-$62,769. Placement within the range will be determined on an individualized basis commensurate with experience and skills and is only one part of the total compensation package. Your base salary may be subject to an annual merit increase based upon performance and, depending on the position, may be eligible for cash bonuses, long-term incentives, commissions, and other United Bank sponsored benefit programs. At United, we recognize our employees as our greatest asset, and we strive to provide professional and personal development opportunities such as career advancement, job and industry trainings, wellness initiatives, mentoring and leadership programs.

At United, our strength is our people, and we are committed to nurturing a culture that is reflective of the communities we serve; promotes respect and a shared purpose; and aligns with our core values.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, status as a protected veteran, or any other characteristic protected by law.