Universal Banker

First Bank Midwest; Lebanon (IN); On-site; USD 36,000 - 52,000; Full time

Job summary

First Bank Midwest is seeking a Universal Banker to serve as a key frontline ambassador, combining teller transactions with relationship-based sales and service for both consumer and commercial clients. You will engage customers in meaningful financial conversations, process transactions accurately, and uphold regulatory compliance while working collaboratively with team members to meet branch goals.

This role emphasizes service excellence, accuracy, integrity, and a proactive approach to

Qualifications

• High school diploma or equivalent required.
• Prior banking, retail, or customer service experience preferred.
• Experience with consumer and small business clients is a plus.

Responsibilities

• Deliver exceptional service to consumer and commercial clients in person and by phone.
• Build and deepen customer relationships by understanding financial needs.
• Process deposits, withdrawals, payments, and other teller transactions accurately.
• Balance cash drawer and maintain accurate transaction records.
• Collaborate with team to achieve branch goals and support operations.

Skills

Customer service

Sales

Communication

Problem solving

Multi-tasking

Digital banking tools

Education

High school diploma

Tools

Banking systems

Digital tools

Job description

Description

Universal Banker is a key frontline role responsible for providing comprehensive banking services to both consumer and commercial customers. This position combines teller transactions with relationship-based sales and service, delivering seamless customer experience across all service channels.

The Universal Banker engages customers in meaningful financial conversations, identifies needs, and recommends appropriate bank products and solutions to support financial success. This role also ensures accurate transaction processing while maintaining compliance with bank policies and regulatory requirements.

Requirements

Key Responsibilities

Customer Service & Relationship Management

• Deliver exceptional service to both consumer and commercial clients in person and via phone.
• Build and deepen customer relationships by understanding financial needs and goals.
• Conduct needs-based conversations and provide tailored banking solutions.
• Resolve customer issues promptly and elevate complex concerns as appropriate.

Transactional & Operational Support

• Process deposits, withdrawals, payments, and other teller transactions accurately.
• Balance cash drawer and maintain accurate transaction records.
• Support both routine and complex transactions for consumer and business clients.

Teamwork & Branch Support

• Collaborate with team members to achieve financial center goals.
• Support branch operations including opening/closing duties and dual control procedures (e.g., night drop).
• Contribute to a positive, customer-focused team environment.

Qualifications

Education & Experience

• High school diploma or equivalent required
• Prior banking, retail, or customer service experience preferred
• Experience working with both consumer and small business clients is a plus

Knowledge, Skills & Abilities

• Knowledge of consumer and commercial banking products and services
• Cash handling and transactional accuracy experience
• Strong sales,communication, and problem-solving skills
• Ability to multi-task in a fast-paced environment
• Proficient in banking systems and digital tools
• High level of integrity and attention to detail

Success Measures

• Achievement of individual and branch sales goals
• Customer satisfaction and retention
• Accuracy of transactions and operational compliance
• Growth in consumer and commercial relationships
• Active participation in team and branch performance initiatives