Universal Banker

The Citizens Bank; Mississippi; On-site; USD 30,000 - 42,000; Full time

Job summary

The Citizens Bank of Philadelphia in Collinsville, MS is seeking a full-time Universal Banker to deliver excellent client service by handling new accounts, teller transactions, and product referrals.

You will work Monday–Thursday 8 to 4, Friday 8 to 5:30, with opportunities to cross-sell and support customers through online and mobile banking tools.

Qualifications

• 1–3 years of universal banking or CSR/new accounts experience.
• Excellent verbal and written communication skills.
• Exceptional customer service background.
• Knowledge and use of Microsoft Office and other PC applications.
• High School diploma or GED required.

Responsibilities

• Process all new account transactions and cross-sell bank products.
• Assist clients with account selection and online/mobile banking.
• Perform teller functions including deposits, withdrawals, and payments.
• Ensure compliance with banking laws and account disclosures.

Skills

Verbal communication

Written communication

Customer service

Microsoft Office

Education

High School diploma or GED

Tools

Microsoft Office

Job description

The Citizens Bank of Philadelphia is currently seeking a full-time Universal Banker for our Collinsville location, as follows:

• Position: Universal Banker
• Location: Collinsville, MS
• Hours: Monday thru Thursday - 8 to 4
  Friday - 8 to 5:30

About the Position

Provide excellent service to bank clients by conducting appropriate transactions within the New Accounts and Teller platforms. Meet the needs of clients through a hands‑on approach to service, as well as facilitating referrals to other departments or employees when necessary.

About the Opportunity

The Citizens Bank opened in 1908 in Philadelphia, MS, and it quickly earned a reputation for safety, confidence, honesty, integrity, and hard work. Throughout its history, the bank held steadfast to its commitment to be a bedrock partner to the communities it serves. Today, still grounded in the principles on which we were founded, our bank serves the state of Mississippi through 26 branch offices and beyond with its digital and mobile banking solutions. Our high‑tech, high‑touch approach to full‑service banking helps us provide the products and services of larger banks, but with a level of service that only a community bank committed to extraordinary service can provide. We’re different. We appreciate and respect our past, but our sights are clearly set on building an even better bank for the future, and it starts with our people. Our commitment to making the bank a great place to work is woven into the fabric of our core values - SERVE.

Essential Duties

• Process all new account transactions; Assist clients in their selection of various accounts and services; Cross-sell the bank's products and services; Open, maintain, and close all account types;Ensure complete client understanding of rates and FDIC insurance for depositoryaccounts; Assist with questionsor concerns regarding accounts, products, services or transactions. Assist with additional services and products such asonline banking, mobile banking, remote deposit capture, ATM anddebit cards, etc.; Perform traditional teller functionsby accurately processing checking and savings deposits, withdrawals, loan payments, cash advances, etc.; Answerbasic client inquiries regardingservice charges andaccount histories while complying with disclosure requirements.Perform additional teller functions - buying and selling currency as needed, balancing vault/drawer, maintaining currency logs and target cash. Keep informed of changes in bank services and procedures in order to be effective in meeting client needs in a friendly, accurate, and fast manner. Open, maintain and utilize a TCB account, as well as other deposit services that are offered by the bank (online banking, debit card, TCB App, phone teller, etc.) to better service the client with regard to questions on these products.

Performs all job functions in compliance with the requirements of banking laws and regulations. Performs other duties as required by supervisory personnel.

The Right Person

• 1 - 3 years experience as a Universal Banker, CSR/New Accounts or similar position.
• Exceptional verbal and written communication skills.
• Exceptional customer service skills/background.
• Knowledge and use of Microsoft Office and other PC applications.
• High School or GED Equivalent.

VEVRAA Federal Contractor