Universal Banker

Everwise Credit Union; Mishawaka (IN); Vor Ort; USD 21.878 - 31.159; Vollzeit

Zusammenfassung

EVERWISE CREDIT UNION in Mishawaka, Indiana is seeking a member service representative responsible for high-quality financial services. You will maintain member accounts, handle cash transactions, and assist with product sales while building strong relationships with our members.

The ideal candidate possesses excellent communication skills, retail sales experience, and a commitment to member satisfaction. This position starts at $19.25/hour, and we offer a diverse and inclusive workplace for all employees.

Qualifikationen

• Minimum six months of retail sales and/or cash handling experience preferred.
• Excellent listening and communication skills required.
• Ability to lift up to 15 pounds due to coin bags.

Aufgaben

• Provide high-quality service on financial services.
• Handle cash transactions and maintain member accounts.
• Meet established referral and sales goals.

Kenntnisse

Excellent human relation skills

Proactive problem-solving

High level of product knowledge

Proficient cash handling skills

Ability to work in a fast-paced environment

Ausbildung

High School Diploma or GED

Jobbeschreibung

Position Summary

Responsible for providing high quality service on a wide variety of general financial services. This role is also responsible for the sales and servicing of all credit union products and services, while focusing on building relationships and expanding EVERWISE CREDIT UNION’s wallet share.

Primary Responsibilities and Duties

• Maintains a high level of member service in accordance with the EVERWISE CREDIT UNION Service Expectations.
• Perform a broad variety of member service functions with accuracy and in a timely manner, including cash handling, financial transactions, account maintenance, opening new accounts, operating an ITM (Interactive Teller Machine) and supporting MCC (Member Contact Center).
• Maintain a high level of confidentiality about member account information.
• Meet or exceed established referral and sales goals, by listening for clues in conversations, asking open‑ended questions, assisting with product promotions, or referring the member to the appropriate partner to address their need.
• Assist in outbound call efforts by reviewing, updating and calling on prospect lists, following up with members and calling on call campaigns regularly.
• Assume additional retail functions including drawer audits, member account maintenance, and vault duties.
• Comply with credit union Check Cashing, Cash Control and Transaction Approval Limits policies (Reg CC, SAR, CTR, Check handling, Reg D, BSA, etc.).
• Volunteer for special projects within the scope of job responsibilities.
• Problem solve through research, using open‑ended questions, and consistent follow‑up to ensure member satisfaction.
• Assume additional duties and responsibilities as assigned by supervisor/manager and as necessary for continued growth and advancement of the Credit Union.

Knowledge / Skills

• Excellent human relation skills to interact with membership in a professional environment, including listening skills and verbal/written communication.
• Proactive problem‑solving with concern and empathy while seeking a solution that is in the best interest of the member and EVERWISE CREDIT UNION.
• High level of EVERWISE CREDIT UNION product knowledge with a full understanding of needs‑based selling.
• Proficient cash handling skills.
• Ability to work in a fast‑paced, diverse and universal environment.
• Practical application and general understanding of various computer applications.
• Ability to lift up to 15 pounds at times due to coin bags and boxes of rolled coin.

Minimum Requirements

• High School Diploma, GED or equivalent certification.
• Six months of retail sales and/or cash handling experience or equivalent experience within a financial institution or related field preferred.
• Base pay starting at $19.25/hour. Pay is dependent upon the pay range and the incumbent’s knowledge, skills and experience.

Equal Opportunity Employer

Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.