Universal Banker

MidAmerica National Bank; Macomb (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

MidAmerica National Bank in Macomb, IL, is seeking a Universal Banker to deliver exceptional customer service, handle financial transactions, and promote banking products. The role blends customer engagement, operational accuracy, and regulatory compliance to support personal and business banking needs.

The position requires 1+ year of customer service and cash handling experience, with prior banking or sales experience preferred and strong communication skills.

Qualifications

• 1+ year of customer service and cash handling experience and/or previous experience working in a financial institution preferred.
• Prior banking, sales, or customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Microsoft Office and computer application.

Responsibilities

• Build relationships with customers, understand their financial needs, and provide personalized banking solutions.
• Promote and cross-sell products, including checking/savings accounts, loans, and digital banking services.
• Accurately process deposits, withdrawals, loan payments, check cashing, and money orders while ensuring compliance with bank policies and regulations.
• Maintain and balance a cash drawer.
• Assist customers with opening, closing, and maintaining accounts, including personal and business banking products.
• Originate and process retail loan applications, discuss loan options, collect required documentation, and ensure proper disbursement.
• Adhere to all banking policies, including the Bank Secrecy Act, Customer Identification Program, and Regulation E.
• Monitor for fraudulent activity and ensure transaction accuracy.
• Represent the bank in community events, participate in networking opportunities, and continuously develop knowledge of banking products and services.

Skills

Customer service

Cash handling

Communication

Multitasking

MS Office

Tools

Microsoft Office

Job description

MidAmerica National Bank, a locally owned financial institution in central Illinois, has an excellent opportunity for a Universal Banker in McDonough County. Established in 1933, MidAmerica National Bank provides financial services to local communities through our branches located in Fulton, McDonough, and Marshall counties. We pride ourselves in making a positive impact on our customers and area communities.

We are accepting applications/resumes in our Macomb, IL Banking Center for a Universal Banker. This position is responsible for delivering exceptional customer service, handling financial transactions, and promoting the bank's products and services. This role blends customer engagement, operational accuracy, and compliance with banking regulations to support both personal and business banking needs.

Key Responsibilities

• Build relationships with customers, understand their financial needs, and provide personalized banking solutions.
• Promote and cross-sell products, including checking/savings accounts, loans, and digital banking services.
• Accurately process deposits, withdrawals, loan payments, check cashing, and money orders while ensuring compliance with bank policies and regulations.
• Maintain and balance a cash drawer
• Assist customers with opening, closing, and maintaining accounts, including personal and business banking products.
• Originate and process retail loan applications, discuss loan options, collect required documentation, and ensure proper disbursement.
• Adhere to all banking policies, including the Bank Secrecy Act, Customer Identification Program, and Regulation E.
• Monitor for fraudulent activity and ensure transaction accuracy.
• Represent the bank in community events, participate in networking opportunities, and continuously develop knowledge of banking products and services.

Qualifications & Skills

• 1+ year of customer service and cash handling experience and/or previous experience working in a financial institution preferred.
• Prior banking, sales, or customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Microsoft Office and computer application.

Core Values & Culture

• Uphold MidAmerica National Bank's core values and service standards.
• Maintain a positive and professional banking experience for all customers.

Review benefit highlights on our website: Careers - MidAmerica National Bank

No phone calls please.

MidAmerica National Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, sex, national origin, disability status or protected veteran status.