Universal Banker

Centier Bank; Indianapolis (IN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Marathon Health Clinics with free visits

Generous paid time off

Tuition reimbursement

401(k) match

Associate stock ownership plan

Daycare reimbursement

Free onsite fitness center

Health and wellness programs

Job summary

Centier Bank is hiring a Universal Banker (Bank Teller) for the 62nd & Allisonville location in Indianapolis, Indiana. The role involves delivering exceptional service and supporting customer relationships. You'll perform teller transactions, comply with regulations, and contribute to overall branch goals.

We offer a supportive workplace culture with generous paid time off, tuition reimbursement, health programs, and an inclusive environment for all employees. Join us for a rewarding career.

Qualifications

• Minimum six months of customer service or cash handling experience.
• Experience training new associates as a Branch Teller Mentor is a plus.
• Comfort with technology adoption and system conversions.

Responsibilities

• Provide high-quality service to clients in a friendly manner.
• Perform teller transactions accurately.
• Comply with BSA/AML/OFAC regulations.
• Mentor peers on tasks and assignments.

Skills

Customer service

Cash handling

Attention to detail

Consultative skills

Technology adoption

Education

High school diploma or equivalent

Tools

MS Windows

Office Suite

Power BI

SharePoint

Job description

Job Overview

We are hiring a Universal Banker (Bank Teller) at our 62nd & Allisonville location. Branch hours are Monday‑Friday 9:00‑5:00 and Saturday 9:00‑12:00. The role is a front‑line client ambassador responsible for delivering exceptional service and driving customer relationships.

Key Responsibilities

• Provide high‑quality service to clients in a friendly, positive, and professional manner.
• Establish rapport, identify client needs, recommend solutions, handle objections, and ask for business.
• Promote and advise on the bank’s products, services, and digital delivery channels.
• Perform teller transactions: accepting deposits, loan payments, verifying cash, endorsing checks, cashing checks within limits, issuing money orders and official checks, redeeming savings bonds, and balancing the cash drawer.
• Ensure accurate record keeping and timely completion of client transactions.
• Comply with BSA/AML/OFAC regulations, identify and report suspicious activity.
• Maintain confidentiality of customer business and manage branch cash machines, ATM, and vault.
• Assist associates with drawer balancing and error identification.
• Conduct client onboarding and outbound calling for quality conversations and sales opportunities.
• Participate in sales activities, promotional events, and volunteer initiatives.
• Maintain a professional appearance and clean work environment in accordance with the Dress Code Policy and Clean Desk Policy.
• Monitor and achieve individual, branch, and organizational goals.
• Mentor peers on tasks and assignments.
• Remain flexible to work evenings, weekends, and other branches as needed.

Qualifications & Experience

• High school diploma or equivalent.
• Minimum of six months customer service or cash handling experience.
• Knowledge of PC software: MS Windows, Office, Outlook, Word, Excel, PowerPoint, Bookings, SharePoint, social media platforms, CSI NuPoint, IMM, Covalent, Power BI, Smartsheet, and other bank‑approved systems.
• Attention to detail, data entry, document sorting, and following logical instructions.
• Ability to assess currency authenticity, interact with business partners, and recommend client solutions.
• Consultative skills and ability to resolve client problems by listening and recommending solutions.
• Comfort with technology adoption, system conversions, and software rollouts.
• Experience training new associates as a Branch Teller Mentor is a plus.

Benefits and Perks

Marathon Health Clinics with free visits and prescriptions, generous paid time off, tuition reimbursement, 401(k) match, associate stock ownership plan, daycare reimbursement, free onsite fitness center and fitness reimbursements, health and wellness programs, and the opportunity to participate in the Diversity/Equity/Inclusion Council. Additional benefits include career growth, work‑life balance, and a supportive workplace culture.

Equal Opportunity Employer & Disability Accommodation

Centier Bank is an Equal Employment Opportunity/Affirmative Action employer and is committed to providing reasonable accommodations to individuals with disabilities in the employment application process. We encourage applicants to contact us for accommodations and are proud to foster an inclusive culture that promotes equal opportunity regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status, or any other legally protected status.