Universal Banker

Centier Bank; Indiana, Mishawaka (PA, IN); On-site; Full time

Job summary

A leading bank is seeking a Universal Banker to provide exceptional service to clients. This role involves assisting with account management, transactions, and promoting bank products. The ideal candidate will have strong customer service skills and a commitment to teamwork. Daily travel within the community is required, and the position offers various benefits including health programs and career growth opportunities.

Benefits

Free health clinics

Generous paid time off

Tuition reimbursement

401K match

Stock ownership plan

Daycare reimbursement

Free onsite fitness

Health programs

Work/life balance

Qualifications

• Customer service and cash handling experience preferred.
• Banking experience is a plus but not required.

Responsibilities

• Deliver high-quality service in a friendly, professional manner.
• Assist with account openings and transactions.
• Promote and explain bank products and services.

Skills

Attention to detail

Problem-solving

Consultative sales

Teamwork

Education

High School diploma or equivalent

Tools

PC software

Bank systems

Job description

Minimum Hourly Rate:

$19.00

Recognizing and valuing diversity strengthens our ability to attract, retain, and engage associates and reinforces our relationships within our communities. Our associates are our most valuable asset. The collective differences, life experiences, knowledge, and talent our associates bring to their work are vital to our culture, reputation, and success.

A Centier Associate embodies a servant heart, strives for remarkable service, and is self-motivated to deliver exceptional results.

What are our values? Our corporate values are Caring, Loyalty, Integrity, Friendship, and Fun—building a foundation for a rewarding workplace at an award-winning company.

What about the perks? Benefits include access to free health clinics, generous paid time off, tuition reimbursement, 401K match, stock ownership plan, daycare reimbursement, free onsite fitness, health programs, involvement in diversity and inclusion initiatives, career growth opportunities, work/life balance, and more.

Supervisory Responsibilities: None

Summary: As the front-line client ambassador, the Universal Banker provides a remarkable experience for clients, understanding transaction needs, educating them on products, and helping deepen relationships. Responsibilities include assisting with account openings, management, transactions, and maintaining accurate records.

The role involves completing client transactions efficiently, participating in sales processes, and promoting bank products and services to enhance clients' financial lives.

Essential Duties and Responsibilities:

• Deliver high-quality service in a friendly, professional manner.
• Build rapport, identify client needs, recommend solutions, and seek business opportunities.
• Promote and explain bank products and digital channels.
• Perform teller transactions, verify cash, and ensure balances.
• Comply with BSA/AML/OFAC regulations and report suspicious activities.
• Maintain confidentiality and handle client issues promptly.
• Assist with cash handling, deposits, and ATM operations.
• Follow up on sales opportunities and participate in community involvement.
• Engage in personal development and training activities.
• Refer clients to specialists when appropriate.
• Participate in promotional activities and maintain professional appearance.
• Adhere to the company's mission, values, and policies.

Other Duties and Responsibilities:

• Other duties may be assigned as needed.
• Mentor fellow associates and be available for flexible hours and locations.

Skills and Experience:

• Proficiency with PC software and bank systems.
• Attention to detail, data entry skills, and currency verification ability.
• Teamwork, problem-solving, and consultative sales skills.
• Ability to adapt to new technology and systems.
• Experience interacting with various banking services and onboarding clients.

Qualifications:

• High School diploma or equivalent.
• Banking experience is a plus but not required.
• Customer service and cash handling experience preferred.

Traveling Universal Banker Expectations

This role requires daily travel within our community footprint, including locations in Michiana—Elkhart, Goshen, Mishawaka, and South Bend.

What do I do now?

• Apply with us!
• Share this opportunity with others!

Disability Accommodation Statement: We are committed to providing reasonable accommodations for applicants with disabilities. Contact us at 219-755-6160 or [e-mail] for assistance.

Equal Opportunity Employer: We promote an inclusive culture and provide equal employment opportunities regardless of race, gender, age, disability, veteran status, or other protected classes.

Member FDIC